FAQs • Shrewsbury, MA • CivicEngage

▼
ADA Questions

Show All Answers

1. If I am approved for ADA, do I always have to pay the higher ADA fare?: No. You may request either an ADA or a non-ADA trip. If you request a non-ADA trip and follow the procedures for using non-ADA service, you can get the lower fare.

2. Can I use the regular van service while I wait to be approved for ADA?: You are welcome to call with your requests under the regular non-ADA trip guidelines. We will be happy to assist you if we can accommodate you.

3. What if I need to make an ADA trip request over the weekend for an upcoming Sunday or Monday?: Call Paratransit Brokerage Services, Inc. (PBSI) at 508-797-5560 or 1-800-499-6384 between 8 a.m. and 4:30 p.m. to make your request. The number is also given over our voice mail every weekend. For any other trips, you can leave requests on our voice mail at any time for the transportation coordinator.

4. What if I am approved for ADA and do not live within the ADA service area?: You will be eligible for ADA trips whenever you are in the service area. Keep in mind however, that any trip to or from your home would not be an ADA trip because your home lies outside the corridor. Our van can take you into or out of the ADA service area under non-ADA trip guidelines, according to the fixed schedule. Otherwise, you would need to find alternative means (taxi, friends, relatives) to get you into or out of the ADA service area. Because this particular issue can be rather complicated, you may call the Council on Aging or the number listed on the ADA brochure for specific information if needed. Contact the Council on Aging Department.

▼
Board of Health

Show All Answers

1. Do you have to be a Shrewsbury resident to serve on the Board?: Yes.

2. How many Board members are there?: 3

3. Are Board members Elected or Appointed and by whom?: Appointed by the Town Manager

4. How long is the term in which the Board members serve?: 3 year term

5. Are Board members employees?: No.

6. Are Board members paid a salary?: No; however, each member may opt to receive a $75.00 quarterly stipend.

7. How often does the Board meet?: Monthly, unless otherwise posted.

8. Where can I find Meeting Agendas and Minutes?

https://shrewsburyma.gov/AgendaCenter/Board-of-Health-3

Meeting Agendas are posted 48 hours prior to the meeting
Minutes are posted only after they have received approval by the Board of Health

9. Are the Meetings recorded?

Yes.

Once it has been posted to Shrewsbury Media Connection, the link is then added to the Town of Shrewsbury’s website at the following link: https://videoplayer.telvue.com/player/iE0p5N2b-Se5BhxS-3KDrHfUWzLHfku2

10. Who can attend a Board of Health meeting?: Anyone. All are welcome.

11. Who can speak at a Board of Health meeting?: Anyone who has been placed on the Meeting Agenda; otherwise, it is the purview of the Chairman to allow comment or not.

12. What is a Public MEETING?: With certain exceptions, all meetings of a public body must be open to the public. A meeting is generally defined as “a deliberation by a public body with respect to any matter within the body's jurisdiction.” A deliberation is a communication between or among members of a public body.

13. What is a Public HEARING?: A public hearing is open to the public but is regarding a specific proposal/project. Example: Receive feedback and comments from all interested parties for the consideration of adopting or revising a regulation.

14. How does the Board make their decisions and votes?

They receive input and data from multiple sources to include but not limited to:

Board of Selectmen
Town Manager
Town Counsel
Shrewsbury residents
Local and State Public Officials
Central MA Regional Public Health Alliance (CMRPHA)
- Medical Director
- Public Health Director
- Deputy Health Director
- Epidemiologists
- Public Health Nurse
- Regional Environmental Health Coordinator
- Regional Environmental Health Specialist
- Public Health Prevention Specialist (Tobacco)
MA Department of Public Health (MDPH)
The Center for Disease Control (CDC)
Attorney General’s Office
MA Department of Environmental Protection (MDEP)

15. How does the Board communicate?

Shrewsbury Media Connection (SMC)
Sign up to receive New Flashes
Town of Shrewsbury’s website – Content is posted under several areas:
- Health Department
- Board of Health
- Home Page
- Applicable webpage for a specific category – i.e. tobacco, mosquitoes, etc.
The Community Advocate:
- Legal Notices
- Public Service Announcements
Town Hall
- Internal bulletin boards
- Health Department

16. How can I contact the Board?

You may email the Board at: boardofhealth@shrewsburyma.gov
You may contact the Health Department at: 508-841-8384
You may mail or drop off correspondence at:

The Richard D. Carney Municipal Building, 100 Maple Avenue, Shrewsbury, MA 01545 – Attn: Board of Health

▼
Building Permit FAQ

Show All Answers

1. When is a Building Permit required?: A building permit is required whenever a project includes construction, reconstruction, alteration, repair, removal or demolition of a structure; change in use of a building or structure; or installation or alteration of any equipment that is regulated by the State Building Code.
This includes, but is not limited to, new structures, additions, dormers, chimneys, woodstoves, decks, roofing, siding, swimming pools, antennae, and sheds. The only exception is an ordinary repair.

2. What if I start work without a permit?: Failure to obtain a building permit or starting work before a permit is issued may result in increased permit fees, fines up to $1000 per day, imprisonment or any or all of the foregoing.

3. What is an ordinary repair?: The Commonwealth's Building Code defines ordinary repairs as "any maintenance which does not affect structure, egress, fire protection systems, fire ratings, energy conservation provisions, plumbing, sanitary, gas, electrical, or other utilities.”
This has been interpreted to mean that rotted floor boards can be replaced on a deck, but the deck cannot be rebuilt without a permit. Also, damaged roof shingles can be repaired, but the entire roof cannot be re-shingled without a permit. If in doubt as to how much work can be done under ordinary repairs, contact the Building Department before the start of work

4. When is a Building Permit not required?: See Chapter 1 of 780 CMR

5. Why do I need a Plot Plan/Site Plan; Do I need a new one every time?: A plot plan/site plan is required in conformance with 780 CMR 9th Edition, Section 107.2.5, and is required with every new permit application.

▼
CARES

Show All Answers

1. What is the CARES Program?: "CARES" is a free consumer awareness program that exists to serve all Shrewsbury Seniors.

2. Why does the CARES Program exist?: It has been estimated that seniors lose $40 billion each year to scams, frauds and deception. There are also many legitimate products, services, investments and charities that may not be appropriate for any given senior. Most people have difficulty figuring out if an offer, request, advertisement, commercial, or other attempt to separate them from their money is legitimate.

CARES exists to help sort out the offers that come by mail, telephone, television, radio, Internet and by people who come to your home. CARES wants to help protect you from scam artists and other trying to sell you what you don't need or trying to get you to donate to fraudulent charities.

3. Who are the CARES counselors?: CARES counselors are community volunteers with training and expertise in various areas affecting consumers.

4. What are the components of CARES?: One-on-one assistance is provided by request at the Senior Center, at someone's home or over the telephone. Community education is provided through newsletter articles, cable TV (SPAC), public talks and presentations and referrals to other experts for free advice.

5. How do I find out more about CARES?: Simply call the Council on Aging Department.

6. What are typical areas where scams, fraud and deceptive practices may exist?: Review a list of possible scams, fraud and deceptive practices.

7. Why do so many seniors fall victim to scams, fraud, and deceptive practices?: Seniors tend to be very honest and trusting. These traits are easily exploited as seniors living alone and lacking meaningful contact with others tend to be easy targets.

Fear of losing independence keeps many seniors from seeking help once victimized when confused about a sales pitch.

Resourceful, informed and intelligent seniors have been victims. Con artists are very good at what they do.

8. What should I do if I receive mail or telephone calls that I am not absolutely sure of?: Review a list of who to contact.

9. What should I do if I am unsure about any offer I see on the television, internet or that I hear on the radio?: Review a list of who to contact.

10. What should I do if somebody comes to my home and asks for a donation, offers to provide a home repair service or offers to pave my driveway?: Review a list of who to contact.

▼
CodeRED

Show All Answers

1. What is CodeRED and what is it used for?: CodeRED is a web-based critical communication solution that enables local public safety personnel to notify residents and businesses by telephone, text message, email, and social media of time-sensitive information, emergencies, or urgent notifications. The system can reach hundreds of thousands of individuals in minutes to ensure information such as evacuation notices, missing persons, inclement weather advisories, and more are quickly shared. Only authorized officials have access to send alerts using the CodeRED system.

2. When will CodeRED be used?: Any message regarding the safety of our residents and community will be disseminated using CodeRED. We will send out alerts via phone, text, email, and social media in a variety of situations including boil water notices, gas leaks, evacuation notices, police activity, fire emergencies, missing persons, and more. This is a community alert system to ensure you remain informed of important information. Please keep in mind that as you register to receive CodeRED alerts, you have the ability to select the types of messages you wish to receive and your preferred means of communication.

3. How do I know if my phone number is included in the CodeRED service?: All listed and unlisted residential and business phone numbers are included in the CodeRED service. Residents are encouraged to go to the community enrollment page to sign up additional numbers such as cell phones. If you do not have access to the internet at home, please consider using a computer at your local library, or ask a friend or family member for assistance. Online registration is the most efficient, accurate and private way to supply your information.

4. Is there a cost to register for CodeRED?: No, registering for CodeRED phone calls, text messages, and email are free. Simply sign up on our Community Enrollment page link from our website and select your preferred means of communication.

5. How will I know when CodeRED is calling?

A CodeRED message will have the caller ID # 866-419-5000 for emergencies and caller ID # 855-969-4636 for non-emergencies. We suggest that you program these numbers into your cell phone

as a “new contact” and use “CodeRED” as the contact name. If you need to replay the message received, you can dial this number and listen to the message again in its entirety.

6. Why is CodeRED important to me?

CodeRED is an important tool to help keep you informed and prepared for any emergencies that may occur in our area. Officials will send messages to alert you of emergency details, instructions, or precautions that you need in order to make well-informed decisions and remain safe. This system is precise enough to geotarget residents within an exact area of impact so that only those people

who are affected by emergency situation are notified.

7. What if I miss a CodeRED phone call?: The CodeRED system will leave a message on your answering machine or voicemail if you miss a CodeRED phone call. If you do not have an answering machine, the system will consider the call as “incomplete” and will attempt to call again after several minutes have passed. If your phone line is busy, CodeRED will try two more times to connect. At any point, you may re-dial the 800 number on your caller ID to hear a replay of the message that was sent.

8. Can I opt out of CodeRED?: If you have moved away from Shrewsbury, or no longer wish to receive emergency communications, please notify the Town and you can be placed on our "Do Not Contact" list.

9. If CodeRED already has my telephone number, should I register anyway?: Residents are highly encouraged to register with the system. The Community Enrollment link allows you to customize your contact information, and specify how you want messages delivered. Please look for the Community Enrollment page link on our homepage to set up your CodeRED profile.

10. I have a cordless phone and it will not work when the power goes out. How will I be contacted?: Make sure to have at least one working corded telephone on hand for these situations. However, when signing up for CodeRED, you may indicate both a primary and alternate phone number. Cell phones and/or work phone numbers can be entered as alternatives. Both your primary and your alternative phone numbers will be contacted in the event of a CodeRED notification.

11. What is the CodeRED Mobile Alert app?

In addition to the normal contact channels, CodeRED also offers a mobile app, available for both Android and iPhone devices. All residents and business owners are encouraged to download this free app to receive alerts based on the geo-location of your phone. As you travel throughout other CodeRED communities, you can receive important alerts that include community,

emergency, and severe weather information in those locations, as well as our own community. To download the CodeRED Mobile Alert app, visit the Google Play or the Apple App Store.

▼
Community Emergency Response Team

Show All Answers

1. How do I contribute to the Community Emergency Response Team (CERT)?: The Community Emergency Response Team (CERT) is a voluntary program with no direct funding from the town that is supported through federal grants, if available, and charitable contributions of products, services and cash donations. Cash contributions provide us the most flexibility. For contact information, visit the CERT page.

2. How do I join the Community Emergency Response Team (CERT)?: Fill out the online form and mail it to Shrewsbury Emergency Management at Town Hall:
100 Maple Avenue
Shrewsbury MA 01545

When we receive your application, we will schedule you for the next training class and do the required criminal background (CORI) check.

Download the form (PDF).

3. What is the Community Emergency Response Team (CERT)?: Volunteers in town make up the Community Emergency Response Team (CERT). Trained in life safety, basic first aid, light search and rescue and fire safety and suppression, we support our first responders and other town departments when called to duty. Membership is open to those 18 and older, 15 with parent's permission. For more about the program, one of the nation's Citizen's Corp programs, visit the CERT page.

▼
COVID-19 - Coronavirus

Show All Answers

1. Do I need a COVID-19 Booster shot?

Date of Record: 01-07-22

2. How do I get a replacement copy of my COVID-19 vaccine card?: The MA Department of Public Health (MDPH) updated their website to include instructions on how to request a copy of your COVID-19 vaccination record. Specific telephone numbers are included on that website and is dependent upon where you were vaccinated.

3. Where can I get a COVID-19 Test Kit?

Date of Record: 03-28-22 4 MORE AT-HOME COVID-19 TEST KITS AVAILABLE FREE VIA U.S. POSTAL SERVICE
Every U.S. household can order an additional set of 4 at-home COVID-19 test kits from the federal government. This means every home is eligible to receive a total of 8 free tests. Please visit: GET FREE AT-HOME COVID-19 TESTS

Need an at home covid-19 test kit?

Order free tests at COVIDtests.govexternal icon.

Buy tests online or in pharmacies and retail stores. Private health insurance may reimburse the cost of purchasing self-tests. Please visit the FDA’s websiteexternal icon for a list of authorized tests.

4. Where do I go to get tested for COVID-19?

Please visit the following link to find a COVID-19 test near you: https://www.mass.gov/info-details/find-a-covid-19-test

Additional information about COVID-19 testing, including what to do if you test positive, is available at: mass.gov/GetTested

5. Where can I get a COVID-19 Vaccine or Booster Shot?: Find a COVID-19 Vaccine or Booster Shot near you by visiting: https://www.vaccines.gov/search/

6. Where can I get a mask?

Date of Record: March 21, 2022

Free N95 Respirators
The Strategic National Stockpile has distributed N95 respirators to pharmacy distribution centers throughout the country.

For information about how to use your N95 correctly, see How to Use Your N95 Respirator.

Free Mask Locator
Find free masks (N95 respirators) at a participating location near you Or call 1-800-232-0233 (TTY 1-888-720-7489).

▼
DPW Permitting System

Show All Answers

1. When is a Permit Required?

Highway

A Highway permit is required when there are; excavations in the Public Street or on Private Property greater than 3-feet deep, or when paving a driveway up to the street.

Water/Sewer

A Water and/or Sewer permit is required when there are; new connections to the Water or Sewer System, repairs/replacements on existing Water/Sewer lines, disconnections, reconnections,and FireLine Connections

2. What if I start work without a permit?

Highway

A penalty permit shall be issued to any individual commencing work prior to obtaining a Trench/Street Permit. The fee for this permit shall increase to $1000.00. The applicant will also be in violations of OSHA regulations and subject to additional fines.

Water/Sewer

As per Commonwealth law, all work done on any connection to the public water or sewer system requires a permit prior to commencing work. Please be advised that conducting work without a permit is grounds for the revocation of the Drain Layers License. Please call the Water & Sewer Division at 508-841-8502, prompt 3 and complete a permit application to request a Water/Sewer Connection Permit. Please visit the following link for instructions on submitting a permit online. How to Apply for a Water/Sewer Permit with ViewPermit

3. Will my existing login for permits work?: Yes, your existing login for the permitting system will work.

4. Will my prior request be viewable in the new system?: Permit applications made before July 2020 will not be viewable in the new system. All applications and requests moving forward will be stored within the new system.

5. How do I access the new system?: Please follow the link, ONLINE PERMITTING SYSTEM, to access the Water and Sewer Permit Applications:

6. Will I need a different password for the DPW page than the permits page?: No, you may use an existing login to access DPW services. Likewise, anyone who has used a ViewPermit service in another community, your same login and password will work in Shrewsbury. We encourage all residents, contractors, and business people to register and create a login, if you have not already done so.

7. What if I have forgotten my password?: Your password may be reset through ViewPoint

8. What if I have difficulty using a computer?: Please contact the Water & Sewer Division at 508-841-8502, prompt 3, for assistance.

9. Will I need to submit or attach supporting documentation?: Permits will not be issued until the applicant has filed a layout plan showing the location of the service connection (water/sewer), house location, and route of the service connection, and said layout has been approved by the Water & Sewer Superintendent. Additionally, depending on the Permit application request additional documents may be required for submittal. These documents can be uploaded through ViewPoint.

10. Where do I find a Licensed drain layer?

Licensed Drain Layer - Drain layers, registered plumbers, and competent contractors licensed by the Town of Shrewsbury, Massachusetts, and bonded to lay drains in the Town of Shrewsbury, Massachusetts. The Water and Sewer Division posts a list of licensed drain layer contractors in the "Additional Resources" section of the Drain Layer page found here.

11. How do I become a drain layer?

In order to be on the Drain layer’s list, licensed by the Town of Shrewsbury, registered plumbers and competent contractors must submit the following to the Water & Sewer Division:

Either a completed New Drain Layer Application or a Renewal Application found here
Bond stating Water, Sewer or Drainage Work in the amount of $5,000.00
Certificate of Insurance, Nio less thank $1,000,000 Public Liability and Property Damage Each
Licenses Fee: $50.00 for the calendar year
Three Letter’s of recommendation (required for New Drain Layer applications)

Note: The Certificate of Insurance must run for the entire calendar year. If the applicant’s policy does not run from January to January the Water and Sewer Division will require a letter from the applicant’s insurance company indicating that coverage will renew when the policy expires or notify the Town in advance that they are not renewing it.

▼
DPW Request Portal FAQ

Show All Answers

1. What can I expect from using this system?: The DPW Request Portal, powered by SeeClickFix, is an easy way for residents to report concerns directly to the Town and have department team members follow up to resolve the issues. Please use a detailed address, description, and photo (if possible) to give as much information to Town team members so they can investigate and determine the best way to address your concerns. You are encouraged to enter your email address on reports in order to get automated updates on the status of your issue as Town team members work to resolve it. This system is best suited to respond to service requests pertaining to utility billing inquiries, water/sewer service requests, solid waste collections, illegal dumping, potholes, street lights, etc. that can be assigned to staff and addressed in a timely manner. Issues requiring immediate attention or those dealing with public safety should be reported directly to the the Police Department at 508-841-8577 as this system is not monitored 24/7.

2. What types of things should I report using this system?: The system is best suited to respond to service requests pertaining to utility billing inquiries, water/sewer service requests, solid waste collections, illegal dumping, potholes, street lights, etc. that can be assigned to staff and addressed in a timely manner. Start a report with the address of the issue and you will then see a drop-down menu with all of the possible categories of issues you can report using this system. Issues threatening public safety or requiring immediate attention should always be reported directly to the Police Department at 508-841-8577.

3. What should I NOT use this system for?: Issues threatening public safety or things needing immediate attention (like collapsed streets, main breaks, or impeded streets), should be reported directly to the Police Department 508-841-8577. Things that require long-term planning, a larger discussion, a community process, or involve multiple departments or non-Town entities should be directed to the appropriate department by a phone call or email as these issues are not easily "addressed" in the same way a utility billing account inquiry, change of ownership, or illegal dumping.

4. What if I submitted a request but haven't received a response?: The Town receives hundreds of requests per day, and departments do their best to respond in a timely manner. If you submitted a request and it hasn’t been resolved or there has been no communication to you about what to expect in several days, please call 508-841-8502, prompt 3, and a staff member will look up your request and connect with Town staff to get an update for you.

▼
Elder Abuse & Neglect

Show All Answers

1. What is elder abuse?: Elder abuse is a term referring to any knowing, intentional, or negligent act by a caregiver or any other person that causes harm or a serious risk of harm to a vulnerable adult. Find more information about elder abuse definitions.

2. What are the warning signs of elder abuse?: Review a list of the warning signs of elder abuse.

3. What is self-neglect and what are the signs?: Tragically, sometimes elders neglect their own care, which can lead to illness or injury. View a list of behaviors that could be signs of self-neglect.

4. Who do I call if I suspect elder abuse?: Call 911 immediately if someone is in immediate, life-threatening danger. If someone is not in immediate, life-threatening danger, then call Elder Services of Worcester Area, Inc., at 508-756-1545 for protective services or call Walter Rice, Outreach Coordinator, Shrewsbury Council on Aging, at 508-841-8647.

▼
Emergency Management

Show All Answers

1. Who do I call in an emergency?: If it is a life or death situation, fire, you need an ambulance, you think there is an intruder or you similar problem, then call 911. Otherwise, call the town department that provides the service you need.
directory.

▼
Engineering & Conservation

Show All Answers

1. How do I know if I need to file with the Commission?: The Commission has prepared a flyer with a lot of information on what can and cannot be done without approval from the Commission. You may download a copy of the flyer here. If you still have any questions, you can email the Commission staff at conservation@shrewsburyma.gov

2. How can I get a copy of an Order of Conditions or Certificate of Compliance for my property?: Property owners can research their properties via the Worcester Registry of Deeds at https://www.masslandrecords.com/Worcester/. Orders of Conditions and Certificate of Compliance should be recorded with the property.

3. What are the requirements for filing with the Conservation Commission?

Anytime you want to do work in or near wetlands, flood plains, banks, riverfront areas, beaches, and surface water.

Instructions for completing applications are available on the State Website https://www.mass.gov/wetlands-waterways-permitting-reporting. You can also get some guidance from the Engineering Division. However, many applicants find it to be easier and faster to hire an engineer or wetland specialist who are familiar with the process, which can seem overwhelming to people unfamiliar with the regulations.

DEP website.

4. How often does the Conservation Commission meet and when do I have to file an application to get onto the agenda?

The Conservation Commission meets on the 3rd Tuesday of every month, and applications requiring public hearings must be filed a minimum of 2 weeks before the meeting to allow sufficient time for the necessary legal advertisements and review by staff. The Commission also holds additional meetings to work on special projects and to act on filings during periods of heavy activity.

Please see the Conservation Commission Website for filing deadlines: 2023 Meeting Schedule.

5. How many copies of the Application should I submit?: The Commission will need 3 hard copies of all documents and also an electronic copy can be submitted to the Conservation Agent.

6. Does the Commission have a Bylaw?: The Conservation Commission is excited to announce that at the May 2023 Town Meeting, Article 29, a Wetlands Protection Bylaw was approved for the Town. Prior to its enforcement within the town, the State Attorney General must review it, so it will not take affect until approximately mid-summer of 2023. A copy of the draft can be reviewed here. Rules and Regulations associated with the bylaw are under review.

7. What is the 100-year flood elevation for Lake Quinsigamond?

Per the WPA, 10.57(2)(a)(3), "Where NFIP Profile data is unavailable, the boundary of Bordering Land Subject to Flooding shall be the maximum lateral extent of flood water which has been observed or recorded. "

The highest observed water elevation on the lake is 358.6 NVGD and should be used for any work abutting the lake.

8. What is the Town Paper of Record for Legal Ads?: As of June 2022, the Town will use the Community Advocate for advertising Public Hearings

9. Are there any Town fees associated with filling with the Commission?: The Town does not have any additional fees beyond the Town share of the State filing fee.

10. I have beavers flooding my property, what are my options?

The trapping of beavers and removal of beaver dams is regulated under MGL. For more information, use the links below:

https://shrewsburyma.gov/242/Beaver-or-Muskrat-Removal

11. What does a Conservation Commission do?: The Conservation Commission administers the Wetlands Protection Act (G.L. Chapter 131 Section 40) and serves the town in a regulatory, as well as a conservation capacity. The commission processes applications for permits filed with them for activity covered by the act.

▼
Fire Department

Show All Answers

1. How do I know my smoke detectors are working?: You should become familiar with how to test your detectors. Instructions are enclosed with every detector. The simplest way to test the detector is to push the test button. This will arm the detector and cause it to sound until you release the test button.

It is important to test detectors for many reasons. The obvious reason is to assure they are working. Less obvious but equally important is that you and your family members need to know what the sound is in order to plan a response to hearing the detectors. Hearing this piercing sound in the dead of night will cause confusion and panic if you do not know what the sound is and how to react to it. Children need to know the sound. Parents need to arrange with their children what their exit escape plan is for when the alarm sounds. You can contact the fire department for a free pamphlet on fire safety using exit drills in the home (EDITH).

2. Why are the fire trucks seen all over town when there is no fire there?: Your fire department is charged with the responsibility of inspecting every public property in the Town of Shrewsbury. Every bank transaction involving mortgages requires a fire inspection. Every oil burner modification requires a fire inspection. The Shrewsbury Fire department performs over 2,000 inspections in any given year.

3. Why do my smoke detectors beep?: Smoke detectors beep for 1 of 3 reasons. Either they are dirty and the detector sees something across its beam and calls it smoke, the battery is getting weak and a built-in alarm is warning you to change the battery, or there is some reason/cause that may trip the alarm momentarily and then the alarm resets on its own.

4. Why is a fire truck always sent with an ambulance?

The fire department and the ambulance provider work as a 4-man team. In the new EMS 2000 regulations, 4 persons are recommended for answering a call for medical assistance.

All fire personnel are trained first responders. The fire truck is dispatched at the same time as the ambulance. The expectation is that the fire truck is closest to the scene and can minister to the victims in the time before the ambulance arrives. We assume that any call from a residence is a confirmed need for medical assistance, since the victim or someone with the victim has placed the call. The fire trucks all carry defibrillators, oxygen and trauma medical supplies as part of the standard inventory. All firefighters are trained to first responder level, while some are Emergency Medical Technicians.

▼
Friendly Visitor Program

Show All Answers

1. What is the Friendly Visitor Program?: The Friendly Visitor Program was established in 1997 to help match up seniors in the community with someone who could visit them in their home on an on-going basis. The goal is to create socializing for the person while forming a true friendship.

2. Who does it serve?: The program serves isolated, home-bound seniors. Some seniors may live with families members but see no one else, others may live in an Assisted Living facility or elderly housing. Many seniors in town are over 80, have lost friends and relatives, or have health problems which don't allow them to get out or maintain old friendships.

3. How do I get a friendly visitor? What if I know someone who needs one?: Call the Council on Aging Department. A referral will then be made to the Friendly Visitor Program Coordinator. Contact the Council on Aging Department.

4. How can I become a Friendly Visitor?: Call the Council on Aging so that your name and number can be given to the Friendly Visitor Coordinator. A Friendly Visitor form will be sent to you to fill out. Contact the Council on Aging Department.

5. Does a Friendly Visitor go through any training or screening?: The Friendly Visitors go through a training outline similar to the one used in Worcester used by the Age Center. The references of each Friendly Visitor are checked and a criminal background check is run in compliance with the Massachusetts Criminal Offender Record Information

6. Are there any fees or compensation?: The Friendly Visitor is strictly a volunteer program. The Friendly Visitors are trained volunteers and there is no charge for the service

7. How do I get more information?: Simply call the Council on Aging at 508-841-8640. Our voice mail system is on 24 hours a day, so please call at any time.

▼
IT Security Newsletters - (INTRANET ONLY)

Show All Answers

1. January 2019 IT Cyber Security Newsletter: Please click on this link to view the January 2019 edition of the IT Department's Cyber Security Newsletter, titled "Why IT Security is Important"

2. February 2019 IT Cyber Security Newsletter: Please click on this link to view the February 2019 edition of the IT Department's Cyber Security Newsletter, titled "How to Spot a Phishing Email"

▼
Library

Show All Answers

1. Are there any museum passes available at the library?: Yes! Call the library at 508-841-8609 ext. 3 for availability or
reserve museum passes online.

2. Are there any online library services available to me from home?: View what sources are available from home.

3. Are there internet stations available at the library?: Yes, the library has computer stations equipped with Microsoft Word, Excel, and Internet connections. To use a computer you must have a valid library card in good standing.

4. Can children of all ages come to the library?: Yes, everyone is welcome in the library. However, children under the age of 10 must be continually attended by a parent or caregiver in all parts of the library.

5. Can I connect to the internet at the library using my laptop?: Yes, the library is WiFi equipped throughout the building (but there may be some spots less "hot" than others). You should be aware, however, that your laptop is vulnerable unless you have adequate and up-to-date antivirus software on it. The library cannot assume responsibility for any damage to your equipment.

6. Can I get an item from another library?: Yes, you can request items by asking at the circulation desk or through our online catalog.

7. Can I use my Shrewsbury Public Library card at any other library?: Yes, you can use your Shrewsbury card at over 100 public libraries in the Central and Western Massachusetts Automated Resources Sharing Network (C/W MARS), as long as your card is not blocked. Your card is blocked if you accumulate more than $10 in fines or fees.

8. Do you assign family memberships at the library?: No, we ask each person to have their own library card. The cards are non-transferable and must be presented each time a library transaction is made. Register for a library card.

9. Do you have a fax and copier available for public use at the library?: We have a copier available for public use at 15 cents per copy. We do not have a fax machine available for public use, but we can direct patrons to online services that allow previously scanned documents to be faxed via the internet.

10. Does the library accept donated books and other materials?: Due to restrictions necessitated by the Coronavirus pandemic, the library is unable to accept donations of books or other library materials at this time.

11. How can I find information about library programs?: The library publishes a newsletter every 3 months, which is mailed to every home in Shrewsbury. Additional copies are available at the front desk. Programs are posted in community newspapers, such as The Weekly Record, The Shrewsbury Chronicle and the Community Advocate. Look for signs around the Library and on Shrewsbury Public Access Channel cable as well. You can read copies of the newsletter in an online archive.

12. How do I get a library card?: You can get a library card in person at the library. You must have a license or state issued ID with your current address, or 2 pieces of mail addressed to your current address. There is no cost for getting a library card if you live in Massachusetts. Register for a library card.

13. How old do I have to be to get a library card?: You have to be at least 2 years old to get a library card.

14. What are the fines for late items?: You can call the library at 508-842-0081 for information about fines, or read the Library Loan & Fines policy (PDF).
Library Loan & Fines policy (PDF).

15. What do I do if I lose my library card?: The library can issue you a new one at a cost of $2 with a form of identification.

16. When are my items due?

To find out when your items are due, you can do any of the following:

Call the library at 508-842-0081 with your card number.
Check your account online.
Check your receipt from the time of checkout.
Read our Library Loan & Fine policy (PDF).

loan periods and limits page.

17. Where can I return library items?: You can return library items in the book slot near the main entrance, when the library is open or closed. We ask that you bring music CD's into the front desk to avoid damage to these fragile items, but all other items can be returned to the book drop. You can also return items to other neighboring libraries.

▼
Mountain View Cemetery

Show All Answers

1. How do I get a flag placed on a veteran's grave for Memorial Day at Mountain View Cemetery?: Flags are placed on veteran's graves by volunteer girl scouts on the Sunday prior to Memorial Day. Please make sure there is a flag holder visible on the lot. If a replacement flag holder is needed, please contact the Cemetery Office at 508-841-8560.

2. How do I get a veteran's marker for my grave?: If a veteran has deceased and is buried in Mountain View Cemetery, they may be eligible to obtain a foot marker from the Department of Veteran Affairs. The eligibility requirements are determined by the VA, not by Cemetery staff. In order to apply for a veteran's foot marker, the deceased veteran's family must complete the VA Form 40-1330 and provide a copy of the veteran's discharge papers to the Cemetery Office. Cemetery staff will fax the application to the VA. If it is approved, the marker will be delivered to the Cemetery and installed free of charge by our staff. Once the foot marker is installed, the next-of-kin who completed the application will be contacted.

3. How many burials are allowed in a lot?: The Cemetery has various lot sizes - single grave lots, double grave lots, three grave lots, and four grave lots. Each grave in a lot can accommodate one full-earth burial and one cremation burial, or two cremation burials. For example, if you have a double grave lot, it can accommodate a total of two full-earth burials and two cremation burials, or four cremation burials. Please refer to the Article III of the Cemetery Rules and Regulations for additional details.

4. Why have my flowers been removed from my lot?

It is likely that your flowers were removed because they were on your lot during a time period when they are prohibited.

Flowers and decorations are only permitted on lots between May 10th to October 31st, and November 15th to April 1st. Flowers and decorations should be removed from your lot from November 1st to November 14th, and April 2nd to May 9th. An exception is allowed during the period of Wednesday before Easter through the Wednesday following Easter. Any remaining flowers during these time periods will be removed and disposed of by Cemetery staff.

If you have any questions regarding the removal of items from your lot, please contact the Cemetery Office at 508-841-8560.

5. Can cremated remains be buried in the container provided by the crematory?

No, cremated remains cannot be buried in the plastic, cardboard, or bag container provided by the crematory. To bury cremated remains, a durable, retrievable container is required. The Cemetery has urn vaults for sale, which can fit the container provided by the crematory. These vaults are made of a durable plastic container, can withstand 3,100 to 4,200 lbs. of top-load pressure, and are sealed prior to being buried.

Single Urn Vault Interior Dimensions - 13.75" L x 9.5" W x 6.5" H

Double Urn Vault Interior Dimensions - 13.75" L x 9.5" W x 12" H

Families are permitted to include keepsakes, mementos, and other sentimental items within the urn vaults prior to them being buried.

Please refer to the Cemetery Pricing List for the current prices of these urn vaults.

6. What are the hours of operation for the Cemetery?: Mountain View Cemetery is open to members of the public from dawn to dusk on all days. Please note that the Cemetery gates are closed on Memorial Day for the parade.

7. Are burials permitted in the wintertime?: Burials are permitted in the wintertime, even if it has snowed or the ground has frosted.

8. What monuments can be installed on my lot?: Only one centralized monument is allowed on a lot. The specific size of the monument varies based on the lot size. Please refer to Article VIII of the Cemetery Rules and Regulations for additional details. Each grave on a lot is permitted to have a flat marker at the foot of the grave. For example, a double grave lot can have one centralized monument at the head of the lot and then two flat markers, one at the foot of each grave.

9. Who pays the burial fees and what are these fees used for?

Burial fees are paid by the funeral home to the Cemetery. If you are planning a private urn burial ceremony without the assistance of a funeral director, then the next of kin must pay the burial fees ahead of the ceremony. The burial fees must be paid via a bank check or money order made payable to the Town of Shrewsbury.

The burial fees cover the costs associated with locating the grave, marking the grave out, and then the excavation and backfilling of the grave. The burial fees do not include providing a burial vault, lowering device, tents, greens, extra greens or coco mats, and/or a stand. The funeral director is responsible for ordering these items from a local vault company. If you are planning a private urn burial ceremony, you need to contact a local vault company directly should you need tents, chairs, coco mats, a table for the urn, or other burial accessories.

10. Are dogs allowed in the cemetery?: Dogs are allowed in Mountain View Cemetery, provided that they are held on a leash at all times and that their movement is restricted to designated roadways in the Cemetery. Dogs are not allowed to walk upon or across lots or lawns, or on the pathways in the columbarium area, with the exception of service animals. The dogs' owners shall maintain the dignity of the Cemetery by cleaning up after them.

▼
Parks & Recreation

Show All Answers

1. How do I know if a program is canceled due to weather?: Please call our weather hotline a 1/2 hour prior to the program for cancellation information at 508-841-8336.

2. How do I sign up for Shrewsbury Youth Soccer: For more information on spring and fall soccer leagues, visit the Shrewsbury Youth Soccer website.

▼
Plumbing & Gas Permit

Show All Answers

1. When is a permit required?: A permit is required for all work that must meet the requirements of the Commonwealth of Massachusetts Fuel Gas and Plumbing Code, 248CMR.

Effective September 7, 2011, plumbing and gas permit applications are now available online. Permits must be submitted by a licensed plumber or gasfitter as required by the Commonwealth of Massachusetts Fuel Gas and Plumbing Code.

Permits can be filed at anytime online. File a permit online.

▼
Police Department

Show All Answers

1. After being involved in an accident, how long do I have to submit an operator's accident report to the Police Department?: The person operating the vehicle or, in the case where the operator is hospitalized and unable to submit the report, the owner if not the operator must submit the report within 5 days after the accident, Massachusetts General Laws Chapter 90, Section 26. The accident report form may can be picked up at the Shrewsbury Police Department or any other police department in the Commonwealth. Review Massachusetts General Laws Chapter 90, Section 26.

2. How do I apply for a license to carry firearms?: The applicant needs to completely fill out and sign the form entitled "Application for New/Renewal of a Firearms Identification Card or License to Carry Firearms." An application is available at the any police department within Massachusetts. The application and additional steps to take are available on the firearms use and applicaton information page.

3. I have inherited several firearms that are now in my house. Do I need a permit to keep them in my house?: Yes. In order to legally store firearms in your house, you must hold a valid permit for the types of weapons you have. More information is available on the firearms use and applicaton information page.

4. I wish to carry pepper spray in my purse. Do I need a permit?: No, changes in the firearms law in 2014 allow carrying of chemical spray without an FID card. firearms use and applicaton information page.

5. If a police officer isn't available to investigate the accident, what information should I get from any other operators, witnesses or involved parties for my report?: You should obtain the operator(s) name, date of birth, current address, license number and expiration; vehicle(s) registration number, make, model, color; vehicle owner(s) name and address; and witness(es) names, addresses and phone number(s).

6. What are the current seat belt regulations?: Under Massachusetts General Laws Chapter 90, Section 7AA: All children under the age of 5 years old must be secured in a federally approved infant, toddler, convertible or booster seat appropriate for the child's age and weight.

Children 5 years of age or older and who weigh more than 40 pounds must wear a seat belt that is properly adjusted. Children old enough to use a vehicle's safety belt should not be allowed to place the shoulder belt under their arm or behind their back. It is allowed and recommended that children who weigh between 40 and 60 pounds use a federally approved booster seat designed for this weight range.

The seat belt law applies to children riding in all types of privately owned vehicles and all vehicles for hire, such as taxi cabs. It is the responsibility of the child's parent or caregiver to provide the car seat for use in taxis and in any and all vehicles that transport their child(ren), regardless of vehicle ownership. Older children/teens and adults riding in a motor vehicle are now required to wear a safety belt. Review more information, including exceptions.

7. When is an operator required to fill out an accident report?: According to Massachusetts General Law Chapter 90 Section 26, every person operating a motor vehicle which is involved in an accident in which any person is killed or injured or in which there is damage in excess of $1,000 to any 1 vehicle or other property shall, within 5 days after such accident, report in writing to the registrar on a form approved by him and send a copy thereof to the police department having jurisdiction on the way where such accident occurred.

This is provided, however, that such police department shall accept a report filed by an owner or operator whose vehicle has been damaged in an accident in which another person has unlawfully left the scene of such accident.

Such report shall not be required during the period of incapacity of any person who is physically incapable of making a report. If the operator is not the owner of the vehicle and is physically incapable of making such written report, the owner shall within 5 days after the accident make such report based on such knowledge as he may have and such information as he can obtain regarding the accident.

Review more details about accident report requirements.

▼
Proposition 2 1/2

Show All Answers

1. How does Proposition 2 1/2 limit property tax?: Proposition 2 1/2 contains 2 limitations on the amount of property taxes a city or town can raise.

First, the property tax levy ceiling (the amount raised) can never exceed 2.5% of the full cash value of all taxable property in the city or town.

Second, the property tax levy cannot increase from year to year by more than 2.5%, with certain exceptions for new growth, or through over rides and exclusions as adopted by the voters.

2. How does Proposition 2 1/2 affect my individual bill?: The levy limit provisions of Proposition 2 1/2 affects the total amount of taxes to be raised by a city or town. It does not apply to an individual tax bill.

3. What is classification? How does it work with Proposition 2 1/2?: The voters adopted the Classification Amendment to the Massachusetts Constitution in 1978. It allowed cities and towns to categorize real estate into 4 classes - residential, commercial, industrial and open space - and to tax these classes at different rates.

Proposition 2 1/2 affects the total amount of tax that can be raised. Classification affects which classes of taxpayers will pay what specific share of the total amount of tax.

4. Does Proposition 2 1/2 allow increases in the tax levy?: Proposition 2 1/2 contains several provisions for an increase in the tax levy limit. Review the provisions.

▼
Public Buildings

Show All Answers

1. How many square feet of facility does the Public Buildings Department maintain?: The Public Building Department maintains a combined 971,556 square feet of facilities. The Shrewsbury Public School System accounts for approximately 860,133 feet of that space, with the Town buildings accounting for the remaining 111,423 feet.

2. How is that square footage broken down?: • School buildings account for 828,633 square feet of space
• The Fire Department occupies 26,265 square feet
• Police Headquarters and Boathouse 11,784 square feet
• Municipal Office Building 28,700 square feet
• Library 24,658 square feet
• Ray Stone Legion 1,500 square feet
• Allen Property 7,000 square feet
• Senior Center 11,400 square feet

3. How old is the oldest building you maintain? The newest?: The oldest building the Town maintains is the Ray Stone Legion building at 238 Main St, erected in 1858. Once completed, the Shrewsbury Public Library will be the newest facility under our stewardship.

4. When was each building erected?: The town buildings were erected in the following years:
• Brick School 1830
• Beal School 1922
• Coolidge School 1927 with additions in 1940 and 1969 and four modular classrooms added in 1995
• Paton School 1949 with addition of three modular classrooms in 2000
• Oak Middle School 1957 with an addition in 1981 and renovation in 2004
• Sherwood Middle School 2013
• Spring Street School 1968 with two modular classrooms added 1995 and four modular classrooms added in 2000
• Floral Street School 1997
• Parker Road Preschool 1954 with an addition in 2003
• Municipal Office Building 1966 with an addition in 1997
• Fire Headquarters built in 2007
• Lake Fire Station 1951 renovated in 2007
• Centech Fire Station 2007
• Police Station 1971 with an addition and renovation in 1996
• Police Boathouse 2004
• Ray Stone Legion Post in 1858 with an addition in the mid-1940's
• Senior Center 2000
• Senior High School 2002

▼
Recycling

Show All Answers

1. How does the alternating recycling program work?: Recycling will be collected every week alternating PAPER/CARDBOARD on YELLOW weeks, and COMMINGLED on GRAY weeks (which includes Plastic/Glass/Cans). The recycling calendar can be found Here.

2. Why aren’t plastic bags recyclable if they have the recycle symbol on them?: Plastic bags are not recyclable at the curbside because they get caught in the recycling equipment. If you choose to recycle plastic bags, you may bring them to your local grocery store. Otherwise, throw them in the trash.

3. Can I bag my recyclables in plastic bags?: No, plastic bags are not recyclable at the curbside. If you are trying to keep your recyclables from blowing away, you may cover it with a tarp or durable material as long as the bin is in view. Residents also have the option to buy their own bins with covers as long as the bins are no larger than 32 gallons and the bin is marked “RECYCLING”. The DPW will provide up to 2 free stickers or residents may write “RECYCLING” on their purchased bins.

4. Can I recycle shredded paper?: No. Shredded paper is not recyclable due to the fibers that are exposed once the paper is shredded. Shredded paper should be thrown in the trash, or can be brought to certain recycling events throughout the year hosted by WE-CAN (Worcester County Environmental Community Agricultural Network)

5. Can I use paper bags or boxes to hold my mixed paper and cardboard on yellow weeks?: Yes

6. Why are there so many changes for recycling?: In 2018,the Chinese government announced that they would no longer be accepting imports of over 24 types of materials including mixed paper and several types of plastic. The recycling market plunged into distress. Due to the market changes, the Massachusetts Department of Environmental Protection in collaboration with waste haulers and processors across the state generated universal recycling standards to help these organizations meet the standards. For more information and market updates, visit Massachusetts Recycling Market.

7. Should I put the lid back on my recyclables?: Yes. Rinse the container, and then put the lid back on the container.

8. How can I stay informed about this program as far as waste events and trash delays?: We encourage every resident to sign up for our ListServe Notices, and sign up under “Solid Waste & Recycling”, as well as any other ListServe notices you may want to be informed on. Additionally, we encourage you to follow us on our social media platforms Facebook & Twitter and sign up for CodeRed alerts.

9. How do I know what is recyclable and what goes in the trash?: The Recyclopedia is a great tool to learn which materials belong in your bin, where to recycle or donate other items, and what to throw away. This tool has been created by MassDEP in collaboration with haulers and Material Recovery Facilities across the Commonwealth.

10. Is there general Solid Waste & Recycling information for new residents?

Yes, the DPW Department has assembled a number of useful documents pertaining to the Town’s Solid Waste and Recycling Program which can be found here.

For future reference, the New Resident Solid Waste Welcome Packet may be accessed through the Town’s Solid Waste and Recycling webpage as in the image below.

11. Where can I find the most recent Trash & Recycling Calendar?

The current Waste Management Service Calendar may be found here

For your information, The Town of Shrewsbury provides curbside trash pickup (Pay As You Throw) and curbside recycling collected on a weekly basis - alternating recycling collection of Paper & Cardboard on YELLOW weeks and Plastic, Bottles & Cans on GREY weeks - for all households who participate in the Municipal Trash Collection Program through our contractor, Waste Management. Recycling reduces the amount of trash that must be brought to transfer stations and landfills and directly lowers the cost of trash collection for the town. Recycling is mandatory.

When your scheduled collection day falls on an observed holiday, that day’s collection and all subsequent collections that week will be delayed by one day. Friday’s route will be collected on Saturday. The holidays will be noted in Blue on the calendar.

12. I lost my Waste Management Service Mailer is it available on the web?: Yes, a PDF of the Fiscal Year 2023 Waste Management Service Calendar may be located in the Additional Resources section at the bottom of the Solid Waste and Recycling page. The document may also be found here.

▼
Senior Citizens

Show All Answers

1. Can I rent out the Senior Center for an event?: It is the policy of the Town Manager that the building not be rented to outside groups. If an organization is planning an event that can be co-sponsored by the Senior Center or is related to senior citizens, collaboration is a possibility. You may contact the Council on Aging at 508-841-8640 or the Town Manager's Office at 508-841-8508 with any questions you or your organization your may have about the policy.

2. How do I donate to the Senior Center?: The Council on Aging (COA) usually does not need any magazines, books, puzzles or games. Sometimes we take some if we know there is a demand or our own supply at the Senior Center is low. To check on the current status, call the COA at 508-841-8640.

For more details, visit the Senior Center Donations page.

3. How do I get the monthly "Senior Edition" newsletter?

If you live in Shrewsbury, simply call the Senior Center at 508-841-8640 any time and give us your name and address with your request. Our voicemail is on 24 hours a day.

If you want to request the newsletter not for yourself but for a senior in town, simply call and give us their name and address and your request. We will check to make sure that they are not already in our database.

If you live outside of Shrewsbury, we ask for a $20 yearly fee. Simply send a note with your name, address, phone number and date of birth with an enclosed check made out to the Shrewsbury Council on Aging. Please write "for newsletter" in the Memo portion of the check. Send to:

Shrewsbury Senior Center

98 Maple Avenue

Shrewsbury, MA 01545

4. How do I join the Senior Center?: The Shrewsbury Senior Center is open to all seniors. Actually, there is no such thing as "joining" the Senior Center.

For more details, visit the Who Can Use the Senior Center? page.

5. How old do you have to be a senior?: The Commonwealth of Massachusetts considers anyone to be a senior who is 60 years of age or older. Some states have varied ages (55, 62 or 65 for example), but 60 is the age for Massachusetts. However, you do not necessarily need to be 60 or over to participate at the Senior Center. Seniors have priority at the Senior Center. However, if you are younger and are interested in a particular program or activity, you are welcome to attend as long as attendance for it isn't already limited to a certain number of people.

6. I'm concerned about a Shrewsbury senior. How can I request help?: Call the Council on Aging (COA) at 508-841-8640 24 hours a day (voicemail is available when the office is closed) or fill out our "Request Help for a Shrewsbury Senior" form online.

Elder abuse and neglect is a serious and growing problem. If you suspect that an elder is being abused or is neglecting themselves. a special state agency can help. You may call the COA or fill out our "Request Help for a Senior" form online, or you may call the Shrewsbury Police at 508-845-1212. You may also call the Commonwealth's Elder Abuse Hotline at 1-800-AGE-INFO.

Access the Request Help for a Shrewsbury Senior form.

7. Why do I need a power of attorney in Massachusetts since my spouse and I own all our assets jointly?: A power of attorney is a written instrument by which 1 person (the principal) designates someone as his or her agent or attorney in fact to perform certain acts. If it is "durable," it continues in effect if the principal becomes incompetent.

This can be very important if you or your spouse becomes incompetent. It can avoid the appointment of a guardian or conservator for the management of assets. Even if property is jointly owned, signatures of both parties are often required, such as the transfer of real estate. A power of attorney would allow you to sign for your spouse. Also, it allows you to be the payee of certain items, such as Social Security payments, and it allows you to sign income tax return on behalf of your spouse.

▼
Shrewsbury Media Connection

Show All Answers

1. How can I borrow equipment?: Call Shrewsbury Media Connection at 508-841-8650 to sign up for an orientation to SMC and meet membership requirements to qualify.

You can then sign up to borrow equipment in order to produce programming to be shown on the PEG access channels.

2. How can I get a copy of a program or meeting?: Call Shrewsbury Media Connection at 508-841-8650. Or, with the producer's permission, SMC can provide a copy at a cost of $10. If you supply your own tape, the cost is $5.

3. How do I put my show on the channels?: After meeting membership requirements or obtaining a Shrewsbury sponsor, call Shrewsbury Media Connection at 508-841-8650 to determine if it is for public, educational, or governmental access channels. Review eligibility details on the Public Access Channel page.

4. How do I sign up for classes?: Call Shrewsbury Media Connection at 508-841-8650 or check the classes page.

5. When can I see a program or meeting on television?: Check Channel 31 for hourly listings or PEG access Channel 28, Channel 29, or Channel 30 between programs for daily schedule of programs. The Shrewsbury Media Connection section of this website also provides links to "What's On This Week" for each page. Shrewsbury Media Connection page.

▼
Solid Waste

Show All Answers

1. How can I stay informed about this program as far as waste events and trash delays?: We encourage every resident to sign up for our ListServe Notices, and sign up under “Solid Waste & Recycling”, as well as any other ListServe notices you may want to be informed on. Additionally, we encourage you to follow us on our social media platforms Facebook & Twitter and sign up for CodeRed alerts.

2. When do I need to put my trash and recycling out?: Trash and Recycling should be at the curbside by 7:00 AM on your regularly scheduled collection day.

3. What is my collection Day?: If you are unsure of your collection day, check the Street Listing document.

4. Where can I purchase PAY-T Bags: Click Here for a list of stores that carry the Town’s PAY-T bags.

5. Is there general Solid Waste & Recycling information for new residents?: Yes, the DPW Department has assembled a number of useful documents pertaining to the Town’s Solid Waste and Recycling Program which can be found here.

6. Where can I find the most recent Trash & Recycling Calendar?

The current Waste Management Service Calendar may be found here.

7. When do I need to put my trash and recycling out?: Trash and Recycling should be at the curbside by 7:00 AM on your regularly scheduled collection day.

8. What is my collection Day?: If you are unsure of your collection day, check the Street Listing document.

9. How does the alternating recycling program work?: Recycling will be collected every week alternating PAPER/CARDBOARD on YELLOW weeks, and COMMINGLED on GRAY weeks (which includes Plastic/Glass/Cans). The recycling calendar can be found Here.

10. Why aren’t plastic bags recyclable if they have the recycle symbol on them?: Plastic bags are not recyclable at the curbside because they get caught in the recycling equipment. If you choose to recycle plastic bags, you may bring them to your local grocery store. Otherwise, throw them in the trash.

11. Can I bag my recyclables in plastic bags?: No, plastic bags are not recyclable at the curb. If you are trying to keep your recyclables from blowing away, you may cover it with a tarp or durable material as long as the bin is in view. Residents also have the option to buy their own bins with covers as long as the bins are no larger than 32 gallons and the bin is marked “RECYCLING”. The DPW will provide up to 2 free stickers or residents may write “RECYCLING” on their purchased bins.

12. Can I recycle shredded paper?: No. Shredded paper is not recyclable due to the fibers that are exposed once the paper is shredded. Shredded paper should be thrown in the trash, or can be brought to certain recycling events throughout the year hosted by WE-CAN (Worcester County Environmental Community Agricultural Network)

13. Can I use paper bags or boxes to hold my mixed paper and cardboard on yellow weeks?: Yes.

14. What bin should I use for recycling?

You may purchase a recycle bin through the Shrewsbury Department of Public Works (DPW). The DPW offers 22-gallon size bins for $15.00 each; however, you are not required to purchase the town's bins. You may use a trash container as long as it's labeled recycling and it’s not larger than 32g.

15. Should I put the lid back on my recyclables?: Yes. Rinse the container, and then put the lid back on the container.

16. How do I get rid of items that won’t fit in my PAY-T trash bag?

If an item weighs less than 20 pounds but will not fit in a trash bag (irregular shaped items such as a mop) you may tie a small PAYT bag to it. Bulk items are defined as any household item weighing over 20 pounds that cannot be recycled and will not fit into a Pay As You Throw Bag. Appliances, Televisions, Computers, and Electronics are prohibited from this program and may be disposed of by calling Waste Management at 800-972-4545 to schedule a “White Good” pickup or waiting for an Electronic Waste Event. If your item is a bulk waste item, the following applies:

Residents may call Waste Management at 800-972-4545 and purchase and schedule a bulky waste pickup for $17, or may purchase a sticker at a participating retail store for $12 (rates as of July 1, 2020). If you choose to purchase a sticker from a store, the pickup MUST still be scheduled by calling Waste Management. Bulk waste pickups are collected on MONDAY only and must be scheduled by the Thursday prior to the pickup date. Check the List of Retail Stores that carry the bulk waste sticker.

17. I lost my Waste Management Service Mailer is it available on the web?: Yes, a PDF of the Fiscal Year 2023 Waste Management Service Calendar may be located in the Additional Resources section at the bottom of the Solid Waste and Recycling page. The document may also be found here

18. If my neighbor’s trash and recycling across the street was picked up but mine wasn’t, was my house missed?: Most likely not. The hauler will be picking up on the passenger’s side of the street and will then loop back for the other side.

19. Why does it appear that the hauler is throwing the trash and recycling into the same truck?: The hauler is using a split-body/co-collection vehicle. One compartment in the back of the truck is for trash, and one compartment is for recycling.

20. How do I know what is recyclable and what goes in the trash?: The Recycle Smart is a great tool to learn which materials belong in your bin, where to recycle or donate other items, and what to throw away.

21. Why are there so many changes for recycling?: In 2018,the Chinese government announced that they would no longer be accepting imports of over 24 types of materials including mixed paper and several types of plastic. The recycling market plunged into distress. Due to the market changes, the Massachusetts Department of Environmental Protection in collaboration with waste haulers and processors across the state generated universal recycling standards to help these organizations meet the standards. For more information and market updates, visit Massachusetts Recycling Market.

22. Where can I find the Yard Waste calendar?: The current Yard Waste Calendar may be found here.

▼
Veteran's Services

Show All Answers

1. How do I apply for veteran's benefits?: To apply for benefits you should contact your local veteran's agent. To find your agent's contact information, visit the staff directory.

2. How do I get a flag placed on a veteran's grave for Memorial Day at Mountain View Cemetery?: Flags are placed on veteran's graves by volunteer girl scouts on the Sunday prior to Memorial Day.

3. It used to be that widows and widowers lost their Veteran's Administration pensions if they remarried. Hasn't this changed?: A change in federal law that took effect October 1, 1998, allows the Veteran's Administration to resume dependency and indemnity compensation (DIC) payments and related benefits to former recipients who lost their benefits because they remarried. The new law applies to people whether that later marriage ended in divorce, annulment or death of the spouse. For information about restoring DIC, call toll-free, 800-827-1000.

4. My father was buried in a private cemetery. Is he still eligible for a Veteran's Administration headstone? Is there any charge?: To be eligible for a Veteran's Administration (VA) headstone or marker, a veteran must be discharged from active duty under what's technically known as "conditions other than dishonorable." VA will provide a flat marker or an upright headstone, regardless of the cemetery. It is inscribed and shipped at government expense. For burials in private cemeteries, the survivors must pay the cost of placing the headstone or marker. For more information, contact the Shrewsbury Veteran's Agent by calling 508-841-8386 or visit the National Cemetery Administration website.

5. What benefits does Massachusetts offer for 100% disabled veterans?: Benefits offered include the auto excise tax, auto sales tax, 100% disabled property tax exemption, 100% disabled annuitants, housing and disabled veterans' license plates.

Note: For more information on the all benefits please look at the Veterans' Laws and Benefits Book

6. Who is eligible to receive health care through the Veteran's Administration system?: Any individual who served on active duty in the Army, Navy, Air Force, Marines or Coast Guard and received honorable discharge or release under honorable conditions has basic eligibility for Veteran's Administration (VA) health care. Those who served after 1980 must have served 24 months active duty to be eligible. Find more information about health care eligibility.

▼
Water & Sewer

Show All Answers

1. How do I pay my Water/Sewer Bill?

The Town of Shrewsbury offers a range of payment options including:

Online Payments through UniPay;
Direct Payments to the Treasurer/Collector Office;
Deputy Collector ePayments;
Lockbox Payments, and
Third-Party Online Payments through personal bank accounts

For the most convenient, fast, and secure payment, please consider using the Town’s Online payment service through UniPay. It is quick; reduces administrative costs, and ensures that your payment is posted promptly and accurately. to help detail the efficiencies with UniPay vs. Third-party online payments please see the info-graphic below.

2. How do I look up my bills and use self service: https://shrewsburymacitizens.munisselfservice.com/default.aspx

3. How do I read my water meter?

Step 1: Locate your water meter

In most instances, your water meter is located in your basement along the wall closest to the street.

Step 2: Read your water meter

All customers within the Town of Shrewsbury have their water use measured by a meter. Shrewsbury’s water meters measure water in gallons. Charges for the amount of water consumed are based on the number of gallons used during a billing period.

Badger Recordall Water Meter

How to watch for Leaks

Turn off all water indoors and outdoors including sprinklers, ice maker, etc... If the low flow indicator moves, this may indicate a leak in an appliance or pipe. If the meter shows no obvious movement, note the reading on the meter and return in 4 hours to see if there is any change. Note: if you use water during that time, the meter reading will change. If you do notice movement, check all appliances, faucets, toilets, and other water sources for drips or leaks.

4. Why is my water bill so high?

Potential Causes of High Water Bills:

An unusually high water bill is most often caused by a leak of change in water use. Some common causes of high water bills include:

A leaking toilet, or a toilet that continues to run after being flushed
A dripping faucet; a faucet drip can waste twenty (20) gallons of water a day or more
Filling or topping off a swimming pool
Watering the lawn, new grass, or trees; also check for an open hose bib
Kids home for summer vacations or school holidays; guests
Water-cooled air conditioners
A broken water pipe or obvious leak; check the pipes in the basement or crawlspace; the water heater could also be leaking
Water softener problems - cycles continuously
Running the water to avoid freezing water pipes during cold weather.

Generally, water consumption is higher during the summer due to watering of lawns, pools, and gardening. Typically, an average family of four (4) uses 4,000-5,000 gallons of water a month.

5. How do I check my home for water leaks?

Leaks, whether unseen or unfixed, can waste hundreds and even thousands of gallons of water. It is important to routinely check your plumbing and home for leaky faucets, toilets, and outside taps and irrigation lines.

Toilet & Faucet Leaks

The most common cause for a high water bill is running water from your toilet. A continuously running toilet can waste up to 200 gallons a day. That can double a family’s typical water use, so fix toilet leaks as soon as possible. Some leaks are easy to find, such as a dripping faucet or running toilet. You can usually hear a running toilet, but not always.

Do-it-Yourself Toilet Assessment

First check for the most common leak: a deteriorated or defected flush valve (Flapper) ball at the bottom of the toilet tank. If it does not make a tight seal water will leak into the toilet bowl. To check for this:

Take the lid off the tank behind the bowl. Flush the toilet, then wait for it too fully refill.
Put a few drops of dye, food dye, or a colored dye tablet (available at some hardware stores) in the tank
Wait at least 20 minutes; longer if you suspect it is a small leak.
If there is any color in the toilet bowl, there is a leak.

The second most common type of leak has to do with an improperly adjusted or broken fill *ballcock) valve. To check for this take the lid of the toilet tank, flush, and see if the water is draining into the overflow tubes when the tanks are full.

Outdoor & Underground leaks

Leaks can also occur in harder to find places, such as under your house or in the service line between your water meter and your home. Check outdoor spigots and crawl spaces, and look for wets posts in your yard, which may indicate a leak.

Water Softeners

Customers with water softeners have hight water bills due to the regeneration or backwash cycles their systems go through. The systems are preset to regenerate or backwash on a regular basis. The systems will use water to clean the filter media and discharge the wastewater into the ground next to the system. There are times when these systems will get stuck in a cycle which will cause higher water use.

6. I have a leak on my service line. Will the town fix it?: The town is only responsible for repairs and replacements of water main in the street, the connection from the main to the shutoff valve at the property line, and meters and remote reading devices. The customer is responsible for the service line from the property line to the home or business, all plumbing on private property, the meter pit if your meter in located outside in the ground, and repairs to frozen meters where adequate protection was not supplied.

7. If I am a new owner in town, how do I sign up for water and sewer service?

Please complete the New Owner Application / Utility Change of Owner Online Form via the following link; New Owner / Utility Change of Owner Application

- The "Utility Change of Owner" Form will prompt you to search for your property address and “Confirm Location” - system will prompt you for information through the online form until completed/ submitted and you receive a SeeClickFix Confirmation ID#.

The Confirmation ID# will be assigned and completed according to the requested information and a follow-up confirmation will be sent to the registered email address which submitted the request, once all account information has been updated.

Please note - Services are not shut-off by the Water/Sewer Division for transfer or sale of property.

Any Questions - email dpwsupport@shrewsburyma.gov or call the Water/Sewer DPW Division @ #508-841-8506.

8. If I'm selling a house in town, what do I need to do? - Requesting a Final Bill: Please contact our office a minimum of 72 hours prior to the closing date to set up a final reading with our office staff. The new owner name(s) will be required at the time of the final bill request, and please provide any additional contact information, such as a phone number and mailing address for the new owner(s). It is the D.P.W. Water & Sewer Division Policy to issue final bills the day prior to the close date. The final bill will need to paid in full at time of pick up at our office the day prior to closing via cash or check payment anytime between 10 A.M. to 4:30 P.M., in which a receipted final bill will be provided for the closing sale. Any checks can be made payable to "Town Of Shrewsbury". Feel free to contact the D.P.W. with any questions.
staff contact information.

9. What is groundwater?: Groundwater comes from rain and snow that soaks into the ground, passing between particles of soil, sand, gravel or rock until it reaches a depth where the ground is filled or saturated, with water. The area that is filled with water is called the saturated zone and the top of this zone is called the water table. The water table may be very near the ground surface or it may be hundreds of feet deep.

10. What is the hardness of the water?: The hardness of the water is measured in parts per million of calcium carbonate. This equates to around 5 - 6 grains and medium hardness.

11. Where does our water come from?: The town's water supply is groundwater. We have 6 active wells in use. The wells are primarily located in the northwest quadrant of town.

12. Why does water from my faucets occasionally look slightly brown? Is it safe to drink?: Brown water can be caused by water main breaks and hydrants being flushed or opened which causes a disturbance in the system and agitates the sediment. If you have any concerns, please call the Water and Sewer Department at 508-841-8506.

13. Why does water from my faucets occasionaly look slightly brown? Is it safe to drink?: Brown water can be caused by water main breaks and hydrants being flushed or opened which causes a disturbance in the system and agitates the sediment. If you have any concerns, please call the Water and Sewer Deptartment at 508-841-8506.

▼
Winter Weather

Show All Answers

1. Does the Town plow private streets during a storm?

Yes. All Town streets are plowed in accordance with the M.G.L. Chapter 40 Section 6C and Board of Selectmen Operational Policy #16. Main roads and major arteries are plowed before smaller side streets. Likewise, paved roads are plowed with better quality due to the condition of the road itself while private roads are often dirt roads that are rutted and have potholes making them more difficult to plow.

2. How much snow has to accumulate before the Town begins plowing?: Typically, one inch (1") of snow must accumulate.

3. Does the Town have any parking bans?: The Town of Shrewsbury has a year-round parking ban prohibiting cars from being parked on public streets from 1 to 6 a.m. Vehicles that interfere with removing of ice and snow from any public way of the town are subject to a fine and the vehicle will be towed at the owner’s expense

4. What happens if my car is parked illegally?: Vehicles will be ticketed and towed at the owner’s expense in accordance with the Town’s General Bylaws.

5. Does the Town provide sand for residents?: Winter Sand is free and available to residents at the Highway Garage, 211 South Street, on the right as you enter the gate. Residents may take buckets of sand and salt for their personal use. Please do not access the salt shed for materials. Contractors are not allowed to utilize the sand/salt pile for residents. The sand/salt pile is accessible during normal business hours Monday through Friday 7:00 a.m to 3:30 p.m.

6. Who is going to clear the snow from the hydrant in front of my house?: We ask that residents help out by keeping the hydrants in front of your property clear of snow.

7. Why don't plow operators lift the plow when they go by my driveway?: Plows are fixed and angled to the right so when plowing, snow may end up on the driveway that you just shoveled. We apologize for any inconvenience this causes but plow blades cannot be lifted as they pass by a driveway. You may wish to clear your driveway several times during the storm or wait until the storm and plowing operations have ended.

Categories

▼
ADA Questions

▼
Board of Health

▼
Building Permit FAQ

▼
CARES

▼
CodeRED

▼
Community Emergency Response Team

▼
COVID-19 - Coronavirus

Order free tests at COVIDtests.govexternal icon.

▼
DPW Permitting System

▼
DPW Request Portal FAQ

▼
Elder Abuse & Neglect

▼
Emergency Management

▼
Engineering & Conservation

▼
Fire Department

▼
Friendly Visitor Program

▼
IT Security Newsletters - (INTRANET ONLY)

▼
Library

▼
Mountain View Cemetery

▼
Parks & Recreation

▼
Plumbing & Gas Permit

▼
Police Department

▼
Proposition 2 1/2

▼
Public Buildings

▼
Recycling

▼
Senior Citizens

▼
Shrewsbury Media Connection

▼
Solid Waste

▼
Veteran's Services

▼
Water & Sewer

Potential Causes of High Water Bills:

Toilet & Faucet Leaks

Do-it-Yourself Toilet Assessment

Outdoor & Underground leaks

Water Softeners

▼
Winter Weather

Live Edit

Contact Us

Quick Links

Using This Site

Categories

▼ ADA Questions

▼ Board of Health

▼ Building Permit FAQ

▼ CARES

▼ CodeRED

▼ Community Emergency Response Team

▼ COVID-19 - Coronavirus

Order free tests at COVIDtests.govexternal icon.

▼ DPW Permitting System

▼ DPW Request Portal FAQ

▼ Elder Abuse & Neglect

▼ Emergency Management

▼ Engineering & Conservation

▼ Fire Department

▼ Friendly Visitor Program

▼ IT Security Newsletters - (INTRANET ONLY)

▼ Library

▼ Mountain View Cemetery

▼ Parks & Recreation

▼ Plumbing & Gas Permit

▼ Police Department

▼ Proposition 2 1/2

▼ Public Buildings

▼ Recycling

▼ Senior Citizens

▼ Shrewsbury Media Connection

▼ Solid Waste

▼ Veteran's Services

▼ Water & Sewer

Potential Causes of High Water Bills:

Toilet & Faucet Leaks

Do-it-Yourself Toilet Assessment

Outdoor & Underground leaks

Water Softeners

▼ Winter Weather

Live Edit

▼
ADA Questions

▼
Board of Health

▼
Building Permit FAQ

▼
CARES

▼
CodeRED

▼
Community Emergency Response Team

▼
COVID-19 - Coronavirus

▼
DPW Permitting System

▼
DPW Request Portal FAQ

▼
Elder Abuse & Neglect

▼
Emergency Management

▼
Engineering & Conservation

▼
Fire Department

▼
Friendly Visitor Program

▼
IT Security Newsletters - (INTRANET ONLY)

▼
Library

▼
Mountain View Cemetery

▼
Parks & Recreation

▼
Plumbing & Gas Permit

▼
Police Department

▼
Proposition 2 1/2

▼
Public Buildings

▼
Recycling

▼
Senior Citizens

▼
Shrewsbury Media Connection

▼
Solid Waste

▼
Veteran's Services

▼
Water & Sewer

▼
Winter Weather