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1. If I am approved for ADA, do I always have to pay the higher ADA fare?
2. Can I use the regular van service while I wait to be approved for ADA?
3. What if I need to make an ADA trip request over the weekend for an upcoming Sunday or Monday?
4. What if I am approved for ADA and do not live within the ADA service area?

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1. Do you have to be a Shrewsbury resident to serve on the Board?
2. How many Board members are there?
3. Are Board members Elected or Appointed and by whom?
4. How long is the term in which the Board members serve?
5. Are Board members employees?
6. Are Board members paid a salary?
7. How often does the Board meet?
8. Where can I find Meeting Agendas and Minutes?
9. Are the Meetings recorded?
10. Who can attend a Board of Health meeting?
11. Who can speak at a Board of Health meeting?
12. What is a Public MEETING?
13. What is a Public HEARING?
14. How does the Board make their decisions and votes?
15. How does the Board communicate?
16. How can I contact the Board?

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1. When is a Building Permit required?
2. What if I start work without a permit?
3. What is an ordinary repair?
4. When is a Building Permit not required?
5. Why do I need a Plot Plan/Site Plan; Do I need a new one every time?

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1. What is the CARES Program?
2. Why does the CARES Program exist?
3. Who are the CARES counselors?
4. What are the components of CARES?
5. How do I find out more about CARES?
6. What are typical areas where scams, fraud and deceptive practices may exist?
7. Why do so many seniors fall victim to scams, fraud, and deceptive practices?
8. What should I do if I receive mail or telephone calls that I am not absolutely sure of?
9. What should I do if I am unsure about any offer I see on the television, internet or that I hear on the radio?
10. What should I do if somebody comes to my home and asks for a donation, offers to provide a home repair service or offers to pave my driveway?

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1. What is CodeRED and what is it used for?
2. When will CodeRED be used?
3. How do I know if my phone number is included in the CodeRED service?
4. Is there a cost to register for CodeRED?
5. How will I know when CodeRED is calling?
6. Why is CodeRED important to me?
7. What if I miss a CodeRED phone call?
8. Can I opt out of CodeRED?
9. If CodeRED already has my telephone number, should I register anyway?
10. I have a cordless phone and it will not work when the power goes out. How will I be contacted?
11. What is the CodeRED Mobile Alert app?

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1. How do I contribute to the Community Emergency Response Team (CERT)?
2. How do I join the Community Emergency Response Team (CERT)?
3. What is the Community Emergency Response Team (CERT)?

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1. Do I need a COVID-19 Booster shot?
2. How do I get a replacement copy of my COVID-19 vaccine card?
3. Where can I get a COVID-19 Test Kit?
4. Where do I go to get tested for COVID-19?
5. Where can I get a COVID-19 Vaccine or Booster Shot?
6. Where can I get a mask?

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1. When is a Permit Required?
2. What if I start work without a permit?
3. Will my existing login for permits work?
4. Will my prior request be viewable in the new system?
5. How do I access the new system?
6. Will I need a different password for the DPW page than the permits page?
7. What if I have forgotten my password?
8. What if I have difficulty using a computer?
9. Will I need to submit or attach supporting documentation?
10. Where do I find a Licensed drain layer?
11. How do I become a drain layer?

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1. What can I expect from using this system?
2. What types of things should I report using this system?
3. What should I NOT use this system for?
4. What if I submitted a request but haven't received a response?

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1. What is elder abuse?
2. What are the warning signs of elder abuse?
3. What is self-neglect and what are the signs?
4. Who do I call if I suspect elder abuse?

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1. Who do I call in an emergency?

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1. How do I know if I need to file with the Commission?
2. How can I get a copy of an Order of Conditions or Certificate of Compliance for my property?
3. What are the requirements for filing with the Conservation Commission?
4. How often does the Conservation Commission meet and when do I have to file an application to get onto the agenda?
5. How many copies of the Application should I submit?
6. Does the Commission have a Bylaw?
7. What is the 100-year flood elevation for Lake Quinsigamond?
8. What is the Town Paper of Record for Legal Ads?
9. Are there any Town fees associated with filling with the Commission?
10. I have beavers flooding my property, what are my options?
11. What does a Conservation Commission do?

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1. How do I know my smoke detectors are working?
2. Why are the fire trucks seen all over town when there is no fire there?
3. Why do my smoke detectors beep?
4. Why is a fire truck always sent with an ambulance?

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1. What is the Friendly Visitor Program?
2. Who does it serve?
3. How do I get a friendly visitor? What if I know someone who needs one?
4. How can I become a Friendly Visitor?
5. Does a Friendly Visitor go through any training or screening?
6. Are there any fees or compensation?
7. How do I get more information?

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1. Are there any museum passes available at the library?
2. Are there any online library services available to me from home?
3. Are there internet stations available at the library?
4. Can children of all ages come to the library?
5. Can I connect to the internet at the library using my laptop?
6. Can I get an item from another library?
7. Can I use my Shrewsbury Public Library card at any other library?
8. Do you assign family memberships at the library?
9. Do you have a fax and copier available for public use at the library?
10. Does the library accept donated books and other materials?
11. How can I find information about library programs?
12. How do I get a library card?
13. How old do I have to be to get a library card?
14. What are the fines for late items?
15. What do I do if I lose my library card?
16. When are my items due?
17. Where can I return library items?

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1. How do I get a flag placed on a veteran's grave for Memorial Day at Mountain View Cemetery?
2. How do I get a veteran's marker for my grave?
3. How many burials are allowed in a lot?
4. Why have my flowers been removed from my lot?
5. Can cremated remains be buried in the container provided by the crematory?
6. What are the hours of operation for the Cemetery?
7. Are burials permitted in the wintertime?
8. What monuments can be installed on my lot?
9. Who pays the burial fees and what are these fees used for?
10. Are dogs allowed in the cemetery?

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1. How do I know if a program is canceled due to weather?
2. How do I sign up for Shrewsbury Youth Soccer

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1. When is a permit required?

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1. After being involved in an accident, how long do I have to submit an operator's accident report to the Police Department?
2. How do I apply for a license to carry firearms?
3. I have inherited several firearms that are now in my house. Do I need a permit to keep them in my house?
4. I wish to carry pepper spray in my purse. Do I need a permit?
5. If a police officer isn't available to investigate the accident, what information should I get from any other operators, witnesses or involved parties for my report?
6. What are the current seat belt regulations?
7. When is an operator required to fill out an accident report?

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1. How does Proposition 2 1/2 limit property tax?
2. How does Proposition 2 1/2 affect my individual bill?
3. What is classification? How does it work with Proposition 2 1/2?
4. Does Proposition 2 1/2 allow increases in the tax levy?

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1. How many square feet of facility does the Public Buildings Department maintain?
2. How is that square footage broken down?
3. How old is the oldest building you maintain? The newest?
4. When was each building erected?

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1. How does the alternating recycling program work?
2. Why aren’t plastic bags recyclable if they have the recycle symbol on them?
3. Can I bag my recyclables in plastic bags?
4. Can I recycle shredded paper?
5. Can I use paper bags or boxes to hold my mixed paper and cardboard on yellow weeks?
6. Why are there so many changes for recycling?
7. Should I put the lid back on my recyclables?
8. How can I stay informed about this program as far as waste events and trash delays?
9. How do I know what is recyclable and what goes in the trash?
10. Is there general Solid Waste & Recycling information for new residents?
11. Where can I find the most recent Trash & Recycling Calendar?
12. I lost my Waste Management Service Mailer is it available on the web?

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1. Can I rent out the Senior Center for an event?
2. How do I donate to the Senior Center?
3. How do I get the monthly "Senior Edition" newsletter?
4. How do I join the Senior Center?
5. How old do you have to be a senior?
6. I'm concerned about a Shrewsbury senior. How can I request help?
7. Why do I need a power of attorney in Massachusetts since my spouse and I own all our assets jointly?

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1. How can I borrow equipment?
2. How can I get a copy of a program or meeting?
3. How do I put my show on the channels?
4. How do I sign up for classes?
5. When can I see a program or meeting on television?

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1. How can I stay informed about this program as far as waste events and trash delays?
2. When do I need to put my trash and recycling out?
3. What is my collection Day?
4. Where can I purchase PAY-T Bags
5. Is there general Solid Waste & Recycling information for new residents?
6. Where can I find the most recent Trash & Recycling Calendar?
7. When do I need to put my trash and recycling out?
8. What is my collection Day?
9. How does the alternating recycling program work?
10. Why aren’t plastic bags recyclable if they have the recycle symbol on them?
11. Can I bag my recyclables in plastic bags?
12. Can I recycle shredded paper?
13. Can I use paper bags or boxes to hold my mixed paper and cardboard on yellow weeks?
14. What bin should I use for recycling?
15. Should I put the lid back on my recyclables?
16. How do I get rid of items that won’t fit in my PAY-T trash bag?
17. I lost my Waste Management Service Mailer is it available on the web?
18. If my neighbor’s trash and recycling across the street was picked up but mine wasn’t, was my house missed?
19. Why does it appear that the hauler is throwing the trash and recycling into the same truck?
20. How do I know what is recyclable and what goes in the trash?
21. Why are there so many changes for recycling?
22. Where can I find the Yard Waste calendar?

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1. How do I apply for veteran's benefits?
2. How do I get a flag placed on a veteran's grave for Memorial Day at Mountain View Cemetery?
3. It used to be that widows and widowers lost their Veteran's Administration pensions if they remarried. Hasn't this changed?
4. My father was buried in a private cemetery. Is he still eligible for a Veteran's Administration headstone? Is there any charge?
5. What benefits does Massachusetts offer for 100% disabled veterans?
6. Who is eligible to receive health care through the Veteran's Administration system?

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1. How do I pay my Water/Sewer Bill?
2. How do I look up my bills and use self service
3. How do I read my water meter?
4. Why is my water bill so high?
5. How do I check my home for water leaks?
6. I have a leak on my service line. Will the town fix it?
7. If I am a new owner in town, how do I sign up for water and sewer service?
8. If I'm selling a house in town, what do I need to do? - Requesting a Final Bill
9. What is groundwater?
10. What is the hardness of the water?
11. Where does our water come from?
12. Why does water from my faucets occasionally look slightly brown? Is it safe to drink?
13. Why does water from my faucets occasionaly look slightly brown? Is it safe to drink?

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1. Does the Town plow private streets during a storm?
2. How much snow has to accumulate before the Town begins plowing?
3. Does the Town have any parking bans?
4. What happens if my car is parked illegally?
5. Does the Town provide sand for residents?
6. Who is going to clear the snow from the hydrant in front of my house?
7. Why don't plow operators lift the plow when they go by my driveway?