Jump to:
  1. Home
  2. Government
  3. Town Services
  4. How Do I...

  1. Home

  2. Government

    1. Town Departments
      1. Board of Selectmen
        1. Annual Reports
        2. Chapter 40B
        3. Chapter 553 (PDF)
        4. Citizen Survey
        5. HIPAA
        6. Licenses
        7. Operational Policies
        8. Town Finances
        9. Town Manager Act
        10. Town Meeting
        11. Town Scholarship
        12. Zoning Bylaw & Map Changes
        13. Recreational Marijuana
        14. Coronavirus (COVID-19)
        15. Restaurant Temporary Outdoor Seating License
        16. Green Communities
      2. Town Manager
        1. Town Finances
          1. Audit
          2. Budget
          3. Finance Committee
          4. Warrants
        2. Annual Town Reports
        3. Ask the Manager
        4. Board of Selectmen Operational Policies
        5. Events Calendar
        6. Personnel Bylaws (PDF)
        7. Town Manager Act
        8. Employee Benefits
          1. New Employees
          2. Active Employees
          3. Town Dental
          4. Summaries of Benefits & Coverage
          5. Retired Employees (Senior Plans)
          6. Insurance Advisory Committee
      3. Assessors Department
        1. Role of the Town Assessor
        2. Real Estate and Personal Property Tax Abatements
        3. Property Tax
          1. Assessed Property Values
          2. Supplemental Tax
            1. Property Classifications
        4. Motor Vehicle Excise
          1. Motor Vehicle Excise Abatement & Form
          2. Motor Vehicle Excise Exemptions
        5. Personal Exemptions
          1. Personal Exemption Provisions
            1. Blind Exemption Clause 37
            2. Clause 17D
            3. Elderly Clause 41C
            4. Tax Deferral Clause 41A
            5. Veteran with Service-Connected Disability
          2. How to Apply for Personal Exemptions
        6. Personal Property Tax
        7. Vision Land Code Chart
        8. Tax Rate Chart
        9. Board of Assessors
      4. Building Inspector
        1. Online Building Permit Application
        2. Electrical Permits
        3. Property Viewer Maps - GIS
        4. Permit Reports
        5. Building Permit - Instructions on How To Apply
        6. Mechanical Sample Documents
        7. Building Code Notice for Construction Supervisors
        8. Building Permits Frequently Asked Questions
        9. Permitting Fees
        10. Permitting Guide
        11. Plumbing & Gas Permit
        12. Zoning Bylaw and Map Change
        13. Zoning Board of Appeals
      5. Council on Aging
        1. About the Council on Aging
        2. Caregiver Information
          1. Elder Abuse & Neglect
          2. Elder in Need of Care
          3. Support for Caregivers
            1. Arranging Care If You Are Away
            2. Day Care
            3. Dealing with Alzheimer's & Dementia
            4. General Support
            5. Help at Home
            6. Organizations That Take Care of Caregivers
        3. Council on Aging Board
        4. Council on Aging / Senior Center Calendar
        5. COA Strategic Plan
        6. Connect & Assist / Senior Resource Guide
          1. Senior Resource Guide
        7. Documents and Forms
          1. Senior Center Policies and Procedures
          2. Senior Center Program Application
          3. Council on Aging Reopening Plan
        8. Frequently Asked Questions
        9. Nutrition Information
          1. Meals on Wheels
          2. Grab & Go Meals
          3. Help Feed a Senior Sponsorship Program
          4. FoodSource Hotline
          5. Food Pantry at the Senior Center
        10. Outreach and Resources
          1. Fuel Assistance
          2. Shrewsbury Home Heating Resource Booklet
          3. "R U Okay?" Reassurance Program
          4. Services
          5. Health Care Proxy
          6. CARES
          7. SHINE
          8. Dealing with COVID
          9. TRIAD
        11. Programs & Activities
          1. Intergenerational Pen Pals
          2. Commit to Be Fit
        12. Senior Center
        13. Senior Edition Newsletter
        14. Senior Tax Work-Off Program
        15. Transportation
          1. ADA vs. Regular Transportation Services
          2. Via WRTA
        16. Virtual and Telephone Programs and Resources
        17. Volunteers
      6. Department of Public Works
        1. Submit Service Request Online
        2. DPW - In The Works
        3. Engineering & Conservation Division
          1. Department Calendar
          2. Property Viewer Maps - GIS
          3. Stormwater Management
            1. Stormwater Management
            2. Public Education and Outreach
            3. Stormwater Utility (STWF)
            4. Permitting
            5. Resources
          4. Conservation Frequently Asked Questions
          5. Conservation Commission
        4. Highway Division
          1. Department Responsibilities
          2. Driveways & Subdivision Access
          3. Reporting Problems
          4. Residents' Role
          5. Town Right-of-Way
          6. Highway Permits
            1. Permitting Fees
            2. DPW Permits Frequently Asked Questions
          7. Snow & Ice Operations
            1. Street Plowing
            2. Snow Removal
            3. How Can Residents Assist?
        5. Parks & Recreation 
          1. Programs, Special Events & Brochures
            1. Adult Co-Ed Softball
            2. Special Needs Program
            3. Youth Sports Organizations
            4. Special Events
            5. E-Sports
          2. Youth Basketball
          3. Parks & Recreation Facilities
            1. Donahue Rowing Center
              1. Donahue Rowing Center Advisory Committee
            2. Tennis Court Reservations
          4. Events Calendar
          5. Parks & Cemetery Commission
          6. Recreation Jobs
          7. Keep Shrewsbury Beautiful
        6. Public Buildings Division
          1. Town Buildings History
          2. Facility Condition Assessments
          3. Beal School Construction Videos
          4. Beal Elementary School Building Committee
        7. Water & Sewer Division
          1. Projects
            1. Inflow and Infiltration Project
            2. Uni-directional Flushing
            3. Water Main Replacement
            4. PFAS and Hexavalent Chromium Piloting
          2. Public Water Supply Quality
            1. Manganese
            2. Annual Drinking Water Quality Reports
              1. Water System Reports
            3. Hexavalent Chromium
            4. Home Farm Water Treatment Plant
            5. (PFAS) Perfluoroalkyl Substances
            6. Discolored Water
            7. MassDEP Lead & Copper Program
              1. Lead & Copper Results
          3. Applications & Forms
          4. Permitting
            1. Water & Sewer Permits Frequently Asked Questions
            2. Drain Layer Information
            3. Permitting Fees
          5. Water & Sewer Rates
            1. Water Rate Studies
            2. Water & Sewer Rate Schedule PDF
          6. Subsurface Sewage Disposal
          7. Shrewsbury Water Conservation Project
            1. Water Use Restrictions
            2. Understanding Water Usage
            3. Water Conservation Tips_Indoors
            4. Water Conservation Tips_Outdoors
          8. Frequently Asked Questions
        8. Solid Waste
          1. Pay As You Throw (PAYT)
          2. Solid Waste & Recycling FAQ
          3. New Resident Solid Waste Welcome Packet
          4. Recycling
          5. Recycle Smart
          6. Yard Waste
          7. Other Resources
          8. Route changes Effective October 21st
        9. Stormwater Management
        10. Public Facilities
          1. Parks & Recreation
          2. Public Buildings Division
      7. Emergency Management
        1. CodeRED
        2. About Shrewsbury Emergency Management Agency
        3. Community Emergency Response Team
        4. Disaster Planning Tips
          1. Evacuation Steps for a Hurricane
          2. Fire Safety
          3. Flood Safety Awareness
          4. Homeland Security Advisory System
          5. Ice Safety Tips
          6. Pets in a Disaster
          7. Steps to Take to Safety
      8. Fire Department
        1. Fire Prevention and Safety Programs
          1. Free Alarm Installation/ Home Safety Assessment
          2. Mutual Aid
          3. Occupancy Limits
          4. Student Awareness & Fire Education (SAFE)
        2. Frequently Asked Questions
        3. History
          1. How Fire Safety Has Changed
        4. Permits
      9. Health Department
        1. Asian Longhorned Beetle (ALB)
        2. Bathing Beach
        3. Beaver or Muskrat Removal
        4. Behavioral Health
          1. Domestic Violence
          2. Mental Health
          3. Substance Use
          4. Suicide Information
        5. Composting
        6. Food Service
          1. Catering
          2. Certifications
            1. Allergen Awareness Certification
            2. Choke Saver Certification
            3. Food Protection Manager Certification
            4. Hazard Analysis Critical Control Point (HACCP)
          3. Certified Food Consultants
          4. Cottage Food (Residential Kitchens)
          5. Exterior Grease Traps
          6. Farmers Market
          7. Fees
          8. Food Poisoning
          9. Frozen Desserts
          10. Hot Water in Food Establishments
          11. Ice Cream Trucks
          12. Mobile Food Establishment (MFE)
          13. Temporary Food
        7. Funeral Directors
        8. Gypsy Moths / Caterpillars
        9. Hotel/Motel and Trailer Parks
        10. Influenza
        11. Medication Disposal
        12. Mercury Disposal
        13. Mosquitoes and Ticks
        14. rDNA
        15. Recreational Camps for Children
        16. Semi-Public Swimming Pools
        17. Sharps Disposal
        18. Tanning Salon
        19. Title V
        20. Tobacco
      10. Library
        1. Free Library Resources During COVID-19
        2. About the Library
          1. Newsletter
          2. Policies
          3. Strategic Plan of Service 2020 through 2024
          4. Fiscal Year 2020 Action Plan
          5. Fiscal Year 2021 Action Plan
        3. Adult Services
        4. Book a Room
        5. Calendar & Passes
        6. Catalog & Account
        7. Children's Services
          1. Summer Reading
          2. 1000 Books Before Kindergarten
          3. Children's Resources During COVID-19
          4. Home Schooler Information
          5. Library Material Request Form
          6. Library Teacher Card Application (PDF)
          7. Teachers Information
          8. Request an Item for Purchase
        8. Donations of Books and Other Materials
        9. E-Content
        10. English Conversation Circle
        11. Friends of the Library
        12. Frequently Asked Questions
        13. Garden Tools
        14. Genealogy Resources
        15. Job Opportunities
        16. The Librarian Recommends…
        17. Library Card Registration
        18. Library History
        19. Library Teacher Material Request Form
        20. Liked That? Try This!
        21. Mailing Lists
        22. Openings & Closings
        23. Outreach
        24. Print from Anywhere
        25. Reading Programs
        26. Reference & Research
        27. Shrewsbury Public Library Foundation
        28. Study Tools
        29. Technology
        30. Teens & Tweens
          1. Young Adult Great Books
          2. Teens Review
          3. Request an Item for Purchase
        31. 3D Printing
        32. Volunteers
      11. Mountain View Cemetery
        1. Lot Purchase
        2. Parks & Cemetery Commission
        3. Cemetery Calendar
      12. Parks and Recreation
      13. Planning & Economic Development
        1. Economic Development
        2. Property Viewer Maps - GIS
        3. Allen Property - CenTech Park North
        4. Shrewsbury Development Corporation
          1. Property Highlights
          2. Centech Park North Marketing Brochure
          3. Why Choose Shrewsbury
          4. Site Plans & Evaluations
          5. Additional Information
        5. Planning Board
        6. Town Center District
        7. Edgemere Crossing
        8. Local Rapid Recovery Planning
      14. Police Department
        1. Animal Control
        2. Crime Prevention
          1. ATM Awareness
          2. Child Safety
          3. Crime Alerts
          4. D.A.R.E.
          5. Domestic Violence
            1. ADVISE (Domestic Violence Education)
            2. Domestic Violence Prevention
          6. FBI Fraud Alert
          7. Fingerprint Services for Children
          8. Ransomware
          9. Scams
          10. Senior Citizens
          11. Terrorism
          12. Watch Your Car Program
          13. Water Safety
          14. Work Place Violence
        3. Find the Law
        4. Firearms Change of Address Notification (PDF)
        5. Firearm Use & Application Information
          1. Storage of Firearms
        6. Frequently Asked Questions
        7. Lake Quinsigamond Commission
        8. Lake Quinsigamond Commission Minutes
        9. Pay Parking Ticket
        10. Public Information
          1. Arrest & Daily Logs
          2. Criminal Offender Record Information
          3. Directions
          4. Domestic Violence
          5. Missing Persons
          6. Motorized Scooter Law
          7. Overnight Parking Ban
          8. Public Auctions
          9. Report Request
          10. Sex Offender Registry
        11. Public Services
          1. Child Car Seat Safety
          2. Domestic Violence Prevention
          3. E911 Disability Indicator Program
          4. Fingerprinting Services
          5. Home & Business Checks
          6. Parking Ticket Appeals
          7. R.A.D. (Rape Aggression Defense)
          8. School Safety
          9. Speaking Engagements
        12. Solicitor Permits
      15. School Department
      16. Shrewsbury Media Connection
      17. Technology Services
      18. Town Clerk
        1. District & County Officials
        2. Federal & State Officials
        3. Election & Voter Information
          1. Campaign Finance Reports
          2. State Election Results
          3. Local Election Results
        4. Licenses
        5. Official Records & Certificates
        6. Town Bylaws
        7. Town Meeting
          1. Annual & Special Town Meeting Documents
          2. Town Meeting Members
          3. Town Meeting Minutes
          4. Town Moderator
      19. Treasurer
        1. Taxes
          1. Real Estate Taxes
          2. Supplemental Real Estate Taxes
        2. Applications & Forms
          1. Certificates of Municipal Lien
        3. Payment Options
          1. Online Payments
          2. Lockbox Payments
          3. Deputy Collector ePayment
          4. Direct Town Office Payment
          5. Third Party Online Payments
        4. Collection Policies
          1. Water & Sewer Collections
          2. Returned Checks
        5. Debt
      20. Veteran's Services
      21. Town Accountant
    2. Town Boards & Commissions A-K
      1. Beal Building Reuse Committee
      2. Beal Early Childhood Center Building Committee.
      3. Board of Assessors
      4. Board of Health
      5. Board of Library Trustees
      6. Commission on Disabilities
      7. Complete Streets Committee
      8. Conservation Commission
      9. Council on Aging Board
      10. Cultural Council
      11. Diversity, Equity and Inclusion Task Force
      12. Electronic Voting Study Committee
      13. Finance Committee
        1. Town Budget Info
        2. Town Budget Archive
        3. About the Committee
      14. Forestry Commission
      15. Historic District Commission
      16. Historical Commission
      17. Home Heating Working Group
      18. Housing Authority
      19. Insurance Advisory Committee
      20. Community Preservation Committee
    3. Town Boards & Commissions L - Z
      1. Lake Quinsigamond Commission
      2. Master Plan Implementation Committee
      3. Open Space & Recreation Plan Committee
      4. Parks & Cemetery Commission
      5. Personnel Board
      6. Planning Board
        1. Forms & Applications
        2. Rules & Regulations
        3. Meeting Materials
        4. Planning and Economic Development
        5. Large Scale Projects
        6. Town Maps
        7. Town Center District
      7. Police Station Building Committee
      8. Public Lands Committee
      9. Retirement Board
      10. Scholarship Committee
        1. Town Scholarship Form
      11. School Committee
      12. Sealer of Weights & Measures
      13. Sewer Commission
      14. SELCO Commission
      15. Shrewsbury Development Corporation
        1. Property Highlights
        2. Centech Park North Marketing Brochure
        3. Why Choose Shrewsbury
        4. Site Plans & Evaluations
        5. Additional Information
      16. Shrewsbury Trails Committee
      17. Soldiers Memorial Commission
      18. Town Meeting
      19. Zoning Board of Appeals
        1. The Pointe at Hills Farm, 40B Comprehensive Permit
    4. Public Records
      1. Agendas & Minutes (Agenda Center)
      2. Annual Reports
      3. Notices of Hearings (Also see Agendas & Minutes)
      4. Bid Notices and Bid Awards
      5. Budget Information
      6. Other Relevant Documents (Document Center)
      7. Vital Records and Certificates
      8. Town Record Archive (Archive Center)
      9. Permit Report
      10. Town Bylaws
    ▲ Back to Top

  3. Town Services

    1. Building Permits
    2. Code Red Alerts
    3. Election & Voter Information
    4. Emergency Management
    5. Employment Opportunities With the Town
    6. Fire Department
    7. Health Department
    8. Library
    9. Licenses
    10. Official Records & Certificates
    11. Online Payments
    12. Parks & Recreation
    13. Personal Tax Exemptions
    14. Police Department
    15. Public Records
    16. Shrewsbury Media Connection
    17. Tax Abatements
    18. Town Budget Archive
    19. Town Meeting Information
    20. Town Scholarship
    21. Veteran's Services
    22. Water & Sewer
    23. Solid Waste
      1. Pay As You Throw (PAYT)
        1. PAYT Fee Increase 2020
      2. Solid Waste & Recycling FAQ
      3. New Resident Solid Waste Welcome Packet
      4. Recycling
      5. Recycle Smart
      6. Yard Waste
      7. Other Resources
      8. Route changes Effective October 21st
    24. Property Map Viewer
    25. Employee Intranet (Staff Only)
    ▲ Back to Top

  4. How Do I...

    1. Apply For
      1. A job with the Town
      2. Building Permits
      3. Personal Tax Exemptions
      4. Tax Abatements
      5. Zoning Bylaw & Map Change
      6. A Town Scholarship
    2. Pay
      1. Excise Taxes
      2. Parking Tickets
      3. Personal Property Taxes
      4. Real Estate Taxes
      5. Water & Sewer Bill
    3. Submit
      1. Library Card Registration
      2. Library Teach Material Request
      3. Online Payments
      4. Police Report Request
    4. Contact
      1. Federal & State Officials
      2. Town Officials & Staff
    5. Employment Opportunities
    ▲ Back to Top

  5. CustomLinks_12

    1. Stormwater Utility (STWF)
    ▲ Back to Top

  6. CustomLinks_14

    1. Bulk Waste
    ▲ Back to Top

  7. CustomLinks_16

    1. Zoning Board of Appeals
    2. Forms and Applications
    3. Rules and Regulations
    4. Town Maps
    5. Building Department
    6. Planning Board
    7. The Pointe at Hills Farm
    ▲ Back to Top