Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
An unusually high water bill is most often caused by a leak of change in water use. Some common causes of high water bills include:
Generally, water consumption is higher during the summer due to watering of lawns, pools, and gardening. Typically, an average family of four (4) uses 4,000-5,000 gallons of water a month.
Show All Answers
The Town of Shrewsbury offers a range of payment options including:
For the most convenient, fast, and secure payment, please consider using the Town’s Online payment service through UniPay. It is quick; reduces administrative costs, and ensures that your payment is posted promptly and accurately. to help detail the efficiencies with UniPay vs. Third-party online payments please see the info-graphic below.
Step 1: Locate your water meter
In most instances, your water meter is located in your basement along the wall closest to the street.
Step 2: Read your water meter
All customers within the Town of Shrewsbury have their water use measured by a meter. Shrewsbury’s water meters measure water in gallons. Charges for the amount of water consumed are based on the number of gallons used during a billing period.
How to watch for Leaks
Turn off all water indoors and outdoors including sprinklers, ice maker, etc... If the low flow indicator moves, this may indicate a leak in an appliance or pipe. If the meter shows no obvious movement, note the reading on the meter and return in 4 hours to see if there is any change. Note: if you use water during that time, the meter reading will change. If you do notice movement, check all appliances, faucets, toilets, and other water sources for drips or leaks.
Leaks, whether unseen or unfixed, can waste hundreds and even thousands of gallons of water. It is important to routinely check your plumbing and home for leaky faucets, toilets, and outside taps and irrigation lines.
The most common cause for a high water bill is running water from your toilet. A continuously running toilet can waste up to 200 gallons a day. That can double a family’s typical water use, so fix toilet leaks as soon as possible. Some leaks are easy to find, such as a dripping faucet or running toilet. You can usually hear a running toilet, but not always.
First check for the most common leak: a deteriorated or defected flush valve (Flapper) ball at the bottom of the toilet tank. If it does not make a tight seal water will leak into the toilet bowl. To check for this:
The second most common type of leak has to do with an improperly adjusted or broken fill *ballcock) valve. To check for this take the lid of the toilet tank, flush, and see if the water is draining into the overflow tubes when the tanks are full.
Leaks can also occur in harder to find places, such as under your house or in the service line between your water meter and your home. Check outdoor spigots and crawl spaces, and look for wets posts in your yard, which may indicate a leak.
Customers with water softeners have hight water bills due to the regeneration or backwash cycles their systems go through. The systems are preset to regenerate or backwash on a regular basis. The systems will use water to clean the filter media and discharge the wastewater into the ground next to the system. There are times when these systems will get stuck in a cycle which will cause higher water use.
Please contact our office a minimum of 72 hours prior to the closing date to set up a final reading with our office staff. The new owner name(s) will be required at the time of the final bill request, and please provide any additional contact information, such as a phone number and mailing address for the new owner(s). It is the D.P.W. Water & Sewer Division Policy to issue final bills the day prior to the close date. The final bill will need to paid in full at time of pick up at our office the day prior to closing via cash or check payment anytime between 10 A.M. to 4:30 P.M., in which a receipted final bill will be provided for the closing sale. Any checks can be made payable to "Town Of Shrewsbury". Feel free to contact the D.P.W. with any questions.