What can I expect from using this system?

The DPW Request Portal, powered by SeeClickFix, is an easy way for residents to report concerns directly to the Town and have department team members follow up to resolve the issues. Please use a detailed address, description, and photo (if possible) to give as much information to Town team members so they can investigate and determine the best way to address your concerns. You are encouraged to enter your email address on reports in order to get automated updates on the status of your issue as Town team members work to resolve it. This system is best suited to respond to service requests pertaining to utility billing inquiries, water/sewer service requests, solid waste collections, illegal dumping, potholes, street lights, etc. that can be assigned to staff and addressed in a timely manner. Issues requiring immediate attention or those dealing with public safety should be reported directly to the the Police Department at 508-841-8577 as this system is not monitored 24/7. 

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1. What can I expect from using this system?
2. What types of things should I report using this system?
3. What should I NOT use this system for?
4. What if I submitted a request but haven't received a response?