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1. What is the CARES Program?

"CARES" is a free consumer awareness program that exists to serve all Shrewsbury Seniors.

2. Why does the CARES Program exist?

It has been estimated that seniors lose $40 billion each year to scams, frauds and deception. There are also many legitimate products, services, investments and charities that may not be appropriate for any given senior. Most people have difficulty figuring out if an offer, request, advertisement, commercial, or other attempt to separate them from their money is legitimate.

CARES exists to help sort out the offers that come by mail, telephone, television, radio, Internet and by people who come to your home. CARES wants to help protect you from scam artists and other trying to sell you what you don't need or trying to get you to donate to fraudulent charities.

3. Who are the CARES counselors?

CARES counselors are community volunteers with training and expertise in various areas affecting consumers.

4. What are the components of CARES?

One-on-one assistance is provided by request at the Senior Center, at someone's home or over the telephone. Community education is provided through newsletter articles, cable TV (SPAC), public talks and presentations and referrals to other experts for free advice.

5. How do I find out more about CARES?

Simply call the Council on Aging Department.

6. What are typical areas where scams, fraud and deceptive practices may exist?

Review a list of possible scams, fraud and deceptive practices.

7. Why do so many seniors fall victim to scams, fraud, and deceptive practices?

Seniors tend to be very honest and trusting. These traits are easily exploited as seniors living alone and lacking meaningful contact with others tend to be easy targets.

Fear of losing independence keeps many seniors from seeking help once victimized when confused about a sales pitch.

Resourceful, informed and intelligent seniors have been victims. Con artists are very good at what they do.

8. What should I do if I receive mail or telephone calls that I am not absolutely sure of?

Review a list of who to contact.

9. What should I do if I am unsure about any offer I see on the television, internet or that I hear on the radio?

Review a list of who to contact.

10. What should I do if somebody comes to my home and asks for a donation, offers to provide a home repair service or offers to pave my driveway?

Review a list of who to contact.