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Solid Waste & Recycling

Posted on: May 25, 2023

Bulk Scheduling with Waste Management

Bulk Scheduling with Waste Management

Recently Waste Management upgraded their phone system for better contact.

Here is the quickest way to navigate the system when scheduling a bulk pickup:

  1. When asked for the reason of your call, please say "schedule a bulk pickup" 
  2. The system will attempt to match your phone number with an account on file. Since this will not be applicable you will hear: “I don’t recognize the phone number from which you are calling”
  3. You will be asked for your customer ID or address, please say "I don't have it"
  4. Lastly system will ask if you are calling for business or residential services, to be connected to representative, please say "residential" 

Waste Management 800-972-4545. Monday - Friday 7:30am - 4:30pm

If you have any questions, please call 508-841-8591 or email

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