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The original item was published from 3/14/2023 8:13:13 AM to 4/15/2023 12:00:04 AM.

News Flash

Department of Public Works (DPW)

Posted on: March 14, 2023

[ARCHIVED] Important Message from the Department of Public Works

The Department of Public Works is notifying residents of an error in the quarterly utility bills that were issued in February.  This only impacts your household or business if you received a February bill (due date March 30).  An error in the bill file communicated to our print vendor resulted in small amounts of interest being incorrectly added to many bills, and a small number of bills reflected overcharges.  Please do not pay the bill you received; we will send a revised bill in the coming days, and the due date will be extended to April 18th.  If you already paid the bill, any amount paid beyond the revised amount due will be reflected as a credit on your account and applied in the next billing cycle.  Accounts set up for AutoPay through UniPay will be processed for the revised amount due.  Also please note that although the due date will be extended for the February bills (to mid-April), the following quarterly bill due date will be on the normal cycle (June 30).  We apologize for this billing error and any inconvenience it has caused.  If you have any questions you may contact the Water & Sewer department at (508) 841-8502 Prompt #2.  Thank you.

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