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The original item was published from 6/3/2016 9:14:58 AM to 6/3/2016 9:15:43 AM.

News Flash

Building Inspector

Posted on: June 3, 2016

[ARCHIVED] Online Building Permit System Maintenance


As part of our commitment to keeping our systems up to date and as functional as possible for the community, the Town of Shrewsbury Building Permit portal will undergoing a scheduled maintenance from Friday 7/15 through Monday 7/18. The online permit portal will be unavailable for the duration of this time. We apologize in advance for any disruption this may cause.

During this scheduled maintenance we will be migrating all permit data and user information to our new portal. We are migrating to a new application, PermitsPro from Patriot Properties. This system will have enhanced features and perform better than the existing platform. Once the migration is complete the permits system will be back online. We will announce the progress on our website.

One major change that our residents and contractors need to be prepared for is their user ID will change. In response to suggestions from the community, your email address will be your login ID. There will also be a button to reset your password as needed. all existing registered users will be prompted to set up their new userID and password on your first login. This will not only create your new ID, it will also associate all your historical permits to your new login. This may take some time during your first login, but all subsequent transactions will be normal.

If you have any questions, concerns, suggestions or issues regarding the new system; please contact the Building Inspector's office. Or contact the Town's Chief Information Officer at

Thank you for your patience during this transition.

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