Water & Sewer Permits Frequently Asked Questions

Please be Advised

The Town of Shrewsbury and the Water & Sewer Division is publishing the below informational responses as a public resource for general reference purposes. These are not intended for, nor will they supersede, any applicable code, zoning bylaw or Commonwealth statute. 

The Town of Shrewsbury will make every effort to keep this list updated, and where possible reference the applicable regulatory statue.  However, no information on this website should be considered as legally binding for compliance.  The information here is offered as a guide for reference only.   If you are still unsure after reading this, contact us during normal office hours (as listed elsewhere on this page).

  1. When is a Permit Required?
  2. What if I start work without a permit?
  3. Will my existing login for permits work?
  4. Will my prior request be viewable in the new system?
  5. How do I access the new system?
  6. Will I need a different password for the DPW page than the permits page?
  7. What if I have forgotten my password?
  8. What if I have difficulty using a computer?
  9. Will I need to submit or attach supporting documentation?
  10. Where do I find a Licensed drain layer?
  11. How do I become a drain layer?
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