The Town of Shrewsbury’s Water and Sewer Division is in the process of migrating from a paper application process to an online permitting system. The Water and sewer Division will require 5 Business Days to process any permit applications.
Applicants have the ability to view the status of their permit application anytime by logging back into the permitting system with their established Username and Password (remember, they are case sensitive). Any outstanding items, notes, and departmental approvals would be visible in the Process Screen.
Once a permit has been approved and issued, the online permitting system will send out a notification to the applicant’s registered email address. A PDF of the permit may also be printed at this time. The Dashboard page of the online permitting system will display a PERMIT NUMBER upon issuance (e.g., W-20-xxxxx, S-20-xxxxx, etc.). Work can commence once the permit card has been issued.