Water & Sewer Permit Application Process

The Town of Shrewsbury’s Water and Sewer Division is in the process of migrating from a paper application process to an online permitting system.  The Water and sewer Division will require 10 Business Days to process any permit applications.

Please follow the link, ONLINE PERMITTING SYSTEM, to access any of the below Water and Sewer Permit Applications:

Application Types

  • New Sewer Service Connection
  • New Water Service Connection
  • Sewer Service Disconnection
  • Sewer Service Reconnection
  • Sewer Service Replacement/Repair
  • Water Service Disconnection
  • Water Service Reconnection
  • Water Service Replacement/Repair

Water & Sewer Permit Application Process

1. Register or Log on with your established username and password (n.b. case sensitive).
2.  Completed the Online Application.  Record your APPLICATION ID.
3.  Upload all of the documents that are associated with your scope of work including plans.
4.  Mail or submit in-person to the Water & Sewer Division a full size printed set of scaled plans with the job site address clearly indicated (if plans are applicable).

Payment Methods

  • Cash
  • Check made payable to: The Town of Shrewsbury

Checking the Status of a Permit Application

Applicants have the ability to view the status of their permit application anytime by logging back into the permitting system with their established Username and Password (remember, they are case sensitive). Any outstanding items, notes, and departmental approvals would be visible in the Process Screen.

Permit Issuance

Once a permit has been approved and issued, the online permitting system will send out a notification to the applicant’s registered email address.  A PDF of the permit may also be printed at this time.  The Dashboard page of the online permitting system will display a PERMIT NUMBER upon issuance (e.g., W-20-xxxxx, S-20-xxxxx, etc.).  Work can commence once the permit card has been issued.