Permitting
The Town of Shrewsbury’s Water and Sewer Division will require 10 Business Days to process any permit applications.
Please follow the link, ONLINE PERMITTING SYSTEM, to access any of the below Water and Sewer Permit Applications:
Application Types
- Drainlayer Licenses (New / Renewals)
- Sewer Service Connection - New
- Sewer Service Disconnection
- Sewer Service Reconnection
- Sewer Service Replacement/Repair @(Model.BulletStyle == CivicPlus.Entities.Modules.Layout.Enums.BulletStyle.Decimal ? "ol" : "ul")>
Water & Sewer Permit Application Process
1. Register or Log on with your established username and password (n.b. case sensitive). |
2. Completed the Online Application. Record your APPLICATION ID. |
3. Upload all of the documents that are associated with your scope of work including plans. |
4. Mail or submit in-person to the Water & Sewer Division a full size printed set of scaled plans with the job site address clearly indicated (if plans are applicable). |
Payment Methods
- Online Payments - Credit Card, E-Check
- Checks - made payable to: The Town of Shrewsbury
- Cash @(Model.BulletStyle == CivicPlus.Entities.Modules.Layout.Enums.BulletStyle.Decimal ? "ol" : "ul")>
Checking the Status of a Permit Application
Applicants have the ability to view the status of their permit application anytime by logging back into the permitting system with their established Username and Password (remember, they are case sensitive). Any outstanding items, notes, and departmental approvals would be visible in the Process Screen.
Permit Issuance
Once a permit has been approved and issued, the online permitting system will send out a notification to the applicant’s registered email address. A PDF of the permit may also be printed at this time. The Dashboard page of the online permitting system will display a PERMIT NUMBER upon issuance (e.g., W-20-xxxxx, S-20-xxxxx, etc.). Work can commence once the permit card has been issued.
Contact Us
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General Customer Service - All General Questions
Phone: 508-841-8502 Prompt #6
Solid Waste- All Trash and Recycling Needs
Phone: 508-841-8502 Prompt #1
solidwasterecycling@shrewsburyma.gov
Utility Account Management- Billing Questions, Final Water Reads, and Meter Replacements
Phone: 508-841-8502 Prompt #2
Permitting- Construction, Highway Trench, Driveway, Drain Layer
Phone: 508-841-8502 Prompt# 3
dpwpermititng@shrewsburyma.gov
Procurement- Contracts and Public buildings
Phone: 508-841-8502 Prompt # 4
dpwprocurement@shrewsburyma.gov
A/P & Payroll- Invoices, Billing, Weights and Measures
Phone: 508-841-8502 Prompt # 5
Engineering & Conservation Division
Highway Division
Parks & Cemetery Maintenance Division
Public Buildings Division
Water & Sewer Division