Water & Sewer Division

The Water and Sewer Department is a municipally owned utility for the residents of Shrewsbury.  Our water supply is derived from a series of gravel packed wells pumping over 4 million gallons of water a day.  The Sewer Department was started as a separate department in 1963.  Wastewater is treated with primary and secondary treatment at the regional Westborough Plant.Water and Sewer Team Photo

After treatment water is discharged into the Assabet River.  The Water Department supplies over 11,000 service connections through over 200 miles of water main to approximately 33,000 people.  The Sewer Department operates and maintains approximately 40 pump stations for over 165 miles of sewer main.

Important Messages from the Water and Sewer Division

  1. Important Update from the Water & Sewer Division - Sewer System Work Continuing on June 1st

    May 27, 2022: the Town's contractor, National Water Main Cleaning Company, will not be working today and will continue the cleaning and television inspection of sewer pipelines and manholes on June 1st. Please read the full message for more information. Read on...
  2. Important Update from the Water and Sewer Division - Flushing is Complete for the Spring of 2022

    May 11th 6:30 AM Update: Hydra Tech has finished overnight flushing and was able to complete Zone 2. This will conclude the unidirectional flushing program for the spring of 2022. We thank you for your patience as this work has taken place. Read on...
  3. Important Message from the Water & Sewer Division - Construction Advisory on Holden & Clinton St

    Beginning the week of May 2nd, the Town's contractor, Haluch Water Contracting, will be starting the Holden Street and Clinton Street water main replacement project. Please read the full message for more information. Read on...
  4. Shrewsbury's Unidirectional Flushing Program Featured in Municipal Sewer and Water Magazine

    The Shrewsbury Water and Sewer Division was featured in the cover story for Municipal Sewer and Water Magazine to discuss the unidirectional flushing program and water improvement projects in Town. Read on...
  5. Important Message from the Water and Sewer Division - Seasonal Water Use Restrictions

    Seasonal outdoor water use restrictions are in effect beginning on May 1, 2022, and will end on September 30, 2022. Please read the full message for more information Read on...
  6. Important Message from the Water & Sewer Division - Traffic/Construction Advisory on Howe Ave

    Beginning on April 4, the Town’s contractor, Ricciardi Brothers, will be rebuilding the Howe Ave Sewer Station located between #134 and #128 Howe Ave. Starting on April 11, traffic on Howe Ave will be limited to one direction between Lake St and Roman Dr. Read on...
  7. Important Message from the Water & Sewer Division - Traffic/Construction Advisory on Boylston Circle

    On April 11th Ricciardi Brothers Inc., will be starting the Boylston Circle water main replacement project. Boylston Circle will be closed Mon-Fri from Gulf St to Boylston St near the entrance to the Cemetery to allow the work to be completed. Read on...
  8. Important Message from the Water & Sewer Division - Annual Drinking Water Quality Report

    The annual drinking water quality report for calendar year 2020 is now ready and can be viewed online. This document, also known as the Customer Confidence Report, contains valuable information about our drinking water. Read on...
  9. Sodium Fluoride for Water Treatment for the Town of Shrewsbury

    Date of Record: 12/8/21 -Due to a global supply chain issue, the inventory of sodium fluoride has been depleted in the Town's water. Dr. Hirsh, Med. Director- Worcester & the Shrewsbury Board of Health are urging parents to fluoride-treat their children. Read on...
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Water & Sewer Resources